Join us as a Digital Experience Lead, Content
- If you’re passionate about creating fantastic digital experiences and harnessing innovation to improve our customers' banking experience, this could be the ideal role for you
- Working at Coutts, you’ll be given a great platform to channel your creativity and deliver a market leading digital experience for our exceptional clientele
- You’ll work from home some of the time, but you’ll also spend twice a week working from our London office
- This role will be available for a period of 12 months
As a Digital Experience Lead, Content, you’ll be responsible for defining the experience strategy and vision for specific digital feature topics using OKRs to drive measurable impact. You’ll provide product and experience leadership, supporting delivery professionals and maintaining oversight across all initiatives in this space.
You’ll also be responsible for the everyday digital product management for the digital features in these topic areas, working collaboratively with the business and technology teams who use, support or benefit from them.
Day-to-day, you’ll be:
- Defining the strategy and vision for specific areas of Coutts digital experience, influencing and negotiating with senior stakeholders
- Developing an intimate understanding of your feature area and ensure that product documentation is up to date
- Continuously refining the digital product backlog to support future increments, reshaping the vision and developing the business case for upcoming work
- Building and maintaining close working relationships across the business, to ensure the right subject matter experts and decision makers are bought to the table when needed
- Working closely with material risk takers and risk colleagues to make sure that risks are properly identified and managed
- Supporting with management and leadership of assigned UX and UI designers
To succeed in this role, you’ll need a track record in digital product, and experience strategy improvement and delivery. You’ll be a trusted digital experience adviser in the Wealth business, a great storyteller who champions Coutts clientele, brings relevant industry knowledge to conversations, uses data and insight effectively, and presents clear and compelling options with a recommendation.
We also expect:
- The ability to build and maintain strong and effective relationships with key stakeholders
- A strong understanding of budget management, commercial and planning experience
- A strong understanding of digital design and dervice design
- Experience leading, motivating, and coaching individuals and teams
Hours
35Job Posting Closing Date:
29/05/2025Ways of Working:HybridNatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
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What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
