Digital Experience Administrator III

A position at FTI can be the answer to your future career. In this role, you’ll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

The Digital Experience Administrator III position combines business analysis, user experience principles, and project management to support and enhance the company’s digital platforms. The role involves leading our Sharing Hub consulting and support; leading regular audits of our Team Member Portal; collaborating with stakeholders to create user-friendly digital experiences through UX practices; and overseeing digital projects from inception to completion. In addition, the Digital Experience Administrator III manages our Marketing Communications Smartsheet Workspaces and creates and leads training programs to elevate team members’ skills and knowledge of digital platforms.

MINIMUM REQUIREMENTS

Education: Bachelor's Degree in Business Administration, Marketing, Information Technology, or a related field.

Experience: 3-5 years of experience in business analysis, user experience, and project management, preferably within a digital marketing or communications environment

Travel: 5-10%

Work Schedule: This position works between the hours of 7 am and 5 pm, Monday through Friday. Ability to work a flexible schedule is necessary.

KEY RESPONSIBILITIES

Sharing Hub Lead

• Consultation Services: Offer personalized consultations to verify business needs align with the Sharing Hub strategy..
• Site Creation and Content Management: Guide and support the creation and upkeep of SharePoint Communication sites, including page layout, permissions, and adherence to organizational standards.
• Technical Assistance: Provide technical support for SharePoint issues, including troubleshooting and resolving site functionality or user access problems.
• Training and Education: Conduct training sessions and create educational materials to help users effectively use SharePoint, covering best practices for site management, content creation, and collaboration.
• Ongoing Review & Maintenance: Regularly review and update all SharePoint Communication sites listed in the Sharing Hub navigation to ensure they remain current in terms of content, permissions, and branding.
• SharePoint User Group: Create and moderate a SharePoint User Group in Teams to provide peer-to-peer support for business content owners of SharePoint Communication sites.

Team Member Portal Content & Technology Audits

• Conduct Regular Audits: Lead and manage audits of SharePoint sites to ensure content accuracy, relevance, and compliance with organizational standards.
• Collaborate with Key Stakeholders: Work with Strategy Managers, Digital Platform Administrators, and Business Content Owners to maintain high-quality content.
• Identify and Resolve Issues: Find and fix issues during audits, including correcting metadata, updating outdated content, and ensuring proper permissions.
• Maintain Documentation: Keep detailed records of audit findings, actions taken, and recommendations for improvement.
• Report on Audit Results: Prepare and present reports on audit findings, highlighting key areas of concern, progress made, and recommendations for further action.

Smartsheet Workspaces Management

• Create and maintain Smartsheet Workspaces for Marketing Communication project tracking. This includes setting up automations, new sheets, reports, dashboards, permissions, and providing ongoing support and updates to keep the workspaces organized and aligned with project goals.

User Experience (UX)

• Collaborate with Marketing Communications and business stakeholders to create intuitive and user-friendly digital experiences.
• Conduct user research, usability testing, and gather feedback for digital platforms to inform design decisions.
• Advocate for user-centered design principles within the team and across projects.

Onboarding/Training Programs

• Design and implement comprehensive onboarding programs for new business owners of SharePoint Communication sites (Sharing Hub requests), ensuring they are well-versed in site management and content creation.
• Create tailored onboarding plans for new team members in the Marketing Communications department to familiarize them with company protocols, tools, and workflows.
• Monitor and assess the effectiveness of onboarding programs, gathering feedback for continuous improvement.

Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward!
Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

• Your Personal Growth: Build your career path by taking advantage of our industry leading training and leadership development programs.

• Leverage Technology: Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.

• Uncompromised Safety: When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a “Ground up Growth” mentality that puts you in the spotlight. Becoming a member of the FTI team means you’ve officially put yourself in the driver’s seat of your career. Through our career development and continued education programs, you’ll have options to position yourself for success.

FTI is a “Merit to the Core” organization, and we pride ourselves on our ability to reward and recognize top performers.

BENEFITS ARE THE GAME CHANGER
FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:

• Medical, Dental, Vision, and Prescription Drug Insurance

• Company-Paid Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Award-Winning Wellness Program and Incentives

• 401(k) Retirement & 401(a) Profit Sharing Plans

• Paid Time Off

• Performance Incentives/Bonuses

• Tuition Reimbursement

• And so much more!

*Regular/Full-Time Employees are eligible for FTI benefit programs.

We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:

• Uncompromised focus on keeping people SAFE.

• Building TRUST in everything we do.

• REDEFINING what’s possible.

• Rewarding individual results that create TEAM SUCCESS.

If you’re ready to learn more about growing your career with us, apply today!

Faith Technologies, Inc. (FTI) is an Affirmative Action Employer/Equal Opportunity Employer. FTI will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Faith Technologies, Inc. will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.