Digital Execution Business System Analyst

Job Description
Chase relies on digital marketing as a key strategic channel in driving acquisition, branding, and cross-sell opportunities to millions of customers across a suite of consumer banking products.
As a Digital Execution Business Systems Analyst on the Marketing Execution team, you will act as a subject matter expert for your team by facilitating clear communication to stakeholders and to the team. You are approachable, and collaborative and enjoy working with passionate people. You will embrace agility as a practice. You will work at the intersection of business and technology, you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities and translate that insight into high-quality solutions. In addition to working with the IT teams and Vendors to create new solutions, you'll help optimize and enhance existing technology suites and business process and identify new capabilities. Your role requires deep technical business analysis skills - including expertise in everything from business process management, data management to functional design - it also hinges on project management, teamwork, and leadership.
Job responsibilities

• Analyze requirements and develop functional specifications to support project objectives.
• Collaborate with product and technology teams to create and orchestrate comprehensive requirements and plans for product development, omni-channel initiatives, and systems implementation.
• Manage the execution, monitoring, and controlling of projects and campaigns using Agile principles.
• Address planned and unplanned changes, risks, and issues to ensure rapid delivery and greater predictability.
• Organize internal and external stakeholder involvement to keep them apprised of progress and address their needs.
• Adapt to shifts in priorities from senior leadership by ensuring team members remain agile and minimize disruption to productivity.
• Lead and drive transformation initiatives by defining new work processes and tools, implementing transformation project plans, and establishing metrics to track progress and improvements in value delivery speed and efficiency.
• Assess business needs and recommend solutions while establishing a high level of customer trust and confidence.
• Direct software development projects to ensure objectives, goals, and commitments are met.
• Present recommendations and solutions clearly and concisely, focusing on key points to convey the intended message or purpose.
• Advocate and drive adoption of best practices to ensure standardization of business architecture outputs across the enterprise.

Required qualifications, capabilities and skills

• BS/BA degree or equivalent experience
• Advanced knowledge of architecture, design, and business processes
• 5+ years of relevant industry experience, with 3 years of hands-on business analysis and product/project management experience
• Ability to liaison between lines of business, IT teams and vendors, translating strategic goals into technology solutions, and vice versa
• Experience working closely with Product Owners, technical architects and business users to drive and drive and deliver design and implementation of key initiatives and projects
• Experience working in digital operations role leveraging Marketing technology to build, deploy, test, and analyze digital campaigns
• Ability to liaison between lines of business and development teams, translating strategic goals into technology solutions, and vice versa
• Experience working as a leader in a past paced environment, with strong skills in multi-tasking and prioritization
• Experience in project management, including scheduling, budgeting, and resource planning
• Agile software development methods experience and understanding of software product roll-out/launches.
• Experience working with Jira, Confluence, SharePoint, Tableau and Excel

Preferred qualifications, capabilities and skills

• Creative, passionate about technology, and ready to help build something great
• Strong operational excellence focus
• Expertise in application, data, and infrastructure architecture disciplines
• Advanced knowledge of business processes and data analysis, as well as the ability to propose solutions to solve complex business problems

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.