Digital Engagement Project Manager

Title: Digital Engagement Project Manager

Summary of Role

Project Managers for the Digital Engagement and Programs team will lead implementation of innovative internal systems, tools, and operational capabilities that will optimize Global Support organization’s performance and modernize experience of both the Support teams and Company’s customers worldwide. The Project Manager will lead initiatives using principles of rapid experimentation, validated learning, agility, and continuous improvement. The Project Manager will employ the best-in-class Project Management methodologies, platforms, and practices that maximize project outcomes and fulfill stakeholders’ expectations. The Project Manager will assemble and lead cross-functional Project Teams assuring that the new tools and processes are efficiently deployed and effectively adopted.  The Project Manager will be a facilitator of learning, a champion of incremental wins, and a connector of people and data.

How You’ll Succeed 

• Lead internal initiatives using iterative, outcome-driven planning, adapting scope and approach as learning and business priorities evolve.
• Apply Lean and Agile principles including MVPs, and build–measure–learn cycles to validate assumptions early and reduce delivery risk.
• Guide cross-functional teams to design, pilot, and implement minimum viable workflows, tools, and process improvements, iterating based on real operational feedback.
• Facilitate short learning and delivery cycles that allow stakeholders to assess value early and make informed decisions before scaling.
• Assemble and lead cross-functional Project Teams, ensuring alignment across Global Support, Product, IT, Sales, Operations, and external partners.
• Drive effective implementation and adoption of new systems and processes, partnering with stakeholders to ensure solutions are embedded into daily operations
• Evaluate vendors and technologies through structured pilots and proofs of concept, ensuring strong business fit and measurable value before full commitment.
• Establish and maintain continuous improvement loops, using metrics, feedback, and post-implementation insights to refine tools and processes.
• Proactively identify opportunities to optimize workflows, reduce operational friction, and improve scalability across Global Support.
• Promote a culture of experimentation, accountability, and learning, encouraging teams to pursue incremental wins that deliver measurable impact.

What You Bring

• A discovery-driven mindset with the ability to identify real internal user needs, test assumptions, and adapt solutions based on evidence.
• Strong project leadership and facilitation skills, with the ability to align diverse stakeholders around shared objectives.
• Demonstrated experience breaking down complex initiatives into manageable, high-impact phases or experiments.
• Practical experience applying Lean, Agile, or continuous improvement methodologies to internal systems, tools, or operational processes.
• Ability to balance structure and flexibility, applying best-practice project management disciplines without sacrificing speed or learning.
• Strong organizational and prioritization skills, with the ability to manage multiple initiatives, pilots, or implementations simultaneously.
• Experience with vendor selection, proof-of-concept execution, SaaS evaluations, or procurement coordination preferred.
• Clear, confident communicator who translates insights, risks, and progress into language that resonates with both technical and non-technical audiences. 

Who You Are

Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Plans and Aligns: You plan and prioritize work to meet commitments aligned with organizational goals.

Optimizes Work Processes: You know the most effective and efficient processes to get things done, with a focus on continuous improvement.

Communicates Effectively: You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Nimble Learning: You actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.

All Company Core Competencies

Customer Focus: You build strong customer relationships and deliver customer-centric solutions.

Cultivates Innovation: You create new and better ways for the organization to be successful.

Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.

Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.

Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.