Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff & Management
Job Description: Digital Engagement Manager
Role overview
We are seeking a highly creative and strategic Digital Engagement Manager to join our Digital Experience Design team. This role will be responsible for executing the strategic direction of technology-focused content across digital experiences, ensuring complex technical concepts are translated into compelling, intuitive, and engaging narratives.
The ideal candidate is a natural storyteller who can transform high-level ideas into tangible content deliverables that resonate with diverse audiences. They will collaborate closely with cross-functional teams and stakeholders across the organization to develop innovative content that supports business objectives, enhances user experiences, and elevates technology initiatives.
This role requires a blend of an ability to translate strategic requirements into operational content deliverables, stakeholder management, and creative thinking. The role is currently a single contributor role with an opportunity to manage a team in the future.
Key Responsibilities
- Operationalization of user engagement
- Collaborate on the development of a strategic vision for technology-related engagement across digital experiences.
- Partner with teams to establish engagement frameworks, standards, and best practices that align with organizational goals and user needs.
- Identify opportunities to enhance effectiveness, clarity, and impact of technology engagement.
- Ensure initiatives support broader digital experience and business strategies.
- Content Development and Storytelling
- Translate complex technical concepts into engaging, user-friendly, and impactful engagements.
- Create compelling engagement initiatives that effectively and creatively support technology solutions, innovations, and business value driven initiatives.
- Guide the development of engagement assets
- Ensure user experience consistency for technology digital touchpoints.
Stakeholder Collaboration
- Partner with communications, technology leaders, subject matter experts, product teams, design teams, and business stakeholders to identify engagement opportunities and priorities.
- Facilitate discussions to gather information, align messaging, and drive initiatives forward.
- Build strong relationships across the organization to ensure successful collaboration and delivery.
- Project Management & Execution
- Manage multiple concurrent projects while maintaining quality and meeting deadlines.
- Adapt quickly to changing priorities and business needs.
- Drive projects from concept through execution and delivery.
Qualifications
Qualifications
Required
- Bachelor’s degree in Communications, Marketing, Journalism, English, Digital Media, Technology, or a related field.
- Minimum 3 years of experience in engagement strategy, communications, technical content development, digital content management, or a similar role.
- Experience leading engagement initiatives and collaborating with cross-functional stakeholders.
- Strong written, verbal, and presentation communication skills.
- Demonstrated ability to translate complex technical concepts into clear, compelling engagement intiatives.
- Proven stakeholder management and relationship-building skills.
- Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
- Strong organizational skills with exceptional attention to detail.
- High degree of flexibility, adaptability, and resilience under pressure.
Key Competencies
- Adaptability and Flexibility
- Collaboration and Influence
- Content Strategy
- Creative Problem Solving
- Executive Communication
- Project Management
- Relationship Building
- Stakeholder Management
- Strategic Thinking
- Team Leadership
- Technology Storytelling
- User-Centered Thinking
Skills Required
- Bachelor's degree in Communications, Marketing, Journalism, English, Digital Media, Technology, or a related field
- Minimum 3 years of experience in engagement strategy, communications, technical content development, digital content management, or a similar role
- Experience leading engagement initiatives and collaborating with cross-functional stakeholders
- Strong written, verbal, and presentation communication skills
- Demonstrated ability to translate complex technical concepts into clear, compelling engagement initiatives
- Proven stakeholder management and relationship-building skills
- Ability to manage multiple concurrent projects while maintaining quality and meeting deadlines
- Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously
- Strong organizational skills with exceptional attention to detail
- High degree of flexibility, adaptability, and resilience under pressure
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
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