Job Title: Client Services Associate
Reports To: Client Services Leadership
About the Role
We aren’t just looking for an office assistant; we’re looking for a Workflow Specialist. In this role, you are the engine of the office, bridging the gap between physical logistics and digital efficiency. From managing high-volume document scanning and secure mail tech to curating a 5-star hospitality experience for our clients, you ensure that our workplace operates at peak performance.
What You’ll Do:
- The Digital & Logistics Lead: You’ll master our chain-of-custody software, managing high-stakes inbound/outbound shipping, professional scanning projects, and mail distribution.
- Tech Fleet Commander: You are the go-to for our Multi-Function Devices (MFDs). You’ll ensure our copy and print tech is fully functional, stocked, and ready for the next big project.
- Workspace Architect: You’ll oversee the "Business Service Center," keeping supply levels sharp and organizing meeting spaces that make our teams look like rockstars.
- Hospitality Pro: Whether you’re backing up the Concierge desk or managing a high-end barista station and pantry, you bring a 5-star service attitude to every interaction.
- The Problem Solver: You’ll tackle everything from light facility maintenance to coordinating desk moves and submitting facility work orders.
Who You Are:
- Service-Minded: You don’t just "do tasks"—you provide a 5-star experience.
- Detail-Obsessed: You notice when a supply shelf is messy or a printer is low on toner before anyone else does.
- Tech-Fluent: You’re comfortable with MS Office and ready to learn specialized shipping and scanning software.
- Active & Energetic: You enjoy a role that keeps you moving (walking, bending, and lifting up to 40 lbs).
The Requirements
- Education: High School Diploma or equivalent.
- Experience: 1+ years in a professional setting (Office Services, Retail, or Hospitality).
- Communication: High-level verbal and written English skills.
- Reliability: A commitment to assigned hours and a professional, polished image.
- Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Why Join Our Team?
If you’re tired of "doing the same thing every day," this is the role for you. You will be cross-trained in digital documents, mail logistics, hospitality, and concierge services. It’s the ultimate launchpad for a career in corporate operations or facilities management.
Ready to own the room? Apply now and show us your 5-star spark.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Top Skills
What We Do
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting www.spsglobal.com.
.png)
