Digital Design Director

Our Story

We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That’s in our DNA.

But, we know it’s not only about the clothes—it’s about the feeling it gives the people who wear them, whether they’re confidently giving a presentation in a well-tailored suit; basking in long salty beach days in vibrant, colorful sun-soaked swimsuits, or joyfully re-discovering their favorite Rollneck sweater in their closet again and again, season after season.

And ultimately, it’s about helping our customers be the best, most authentic versions of themselves.

And that’s what we’re after, to inspire people’s lives and style.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Leading the visual direction and creative strategy for our retail brand's complete digital ecosystem, the Digital Design Director will oversee all creative development from daily email communications to comprehensive site refreshes and high impact seasonal campaign launches. This role demands exceptional creative leadership and presentation skills to guide the team responsible for every visual touchpoint customers experience across our digital platforms.

Key Responsibilities

The Digital Design Director will oversee a creative team responsible for all digital visual content, from day-to-day email campaigns to major site overhauls, while serving as the primary creative presenter to leadership. Core duties include:

• Lead and manage the creative team that develops all email creative, site updates, digital campaigns, and ongoing visual content across e-commerce, social media, and digital marketing channels
• Oversee daily creative operations including routine email campaigns, product updates, promotional materials, and incremental site improvements alongside major launches
• Serve as the primary creative presenter, delivering weekly site refresh presentations to leadership with clarity, confidence, and compelling storytelling
• Balance artistic vision with commercial objectives by incorporating leadership feedback constructively while maintaining design excellence and brand integrity
• Drive the creative vision for all digital touchpoints, ensuring consistency across every customer interaction big and small
• Mentor and develop a team of digital designers, providing creative direction, feedback, and growth opportunities while fostering a collaborative creative environment
• Partner with Marketing, E-commerce, and Brand teams to develop visual solutions that drive measurable business results across all digital channels
• Evolve and maintain brand guidelines for digital platforms, ensuring design excellence 

Required Qualifications

• 7+ years of digital design experience, with at least 3 years in a leadership role
• Strong portfolio demonstrating exceptional digital design work across various platforms
• Deep understanding of digital design principles, UX/UI best practices, and current design trends
• Proven experience leading creative teams and managing multiple projects simultaneously
• Expert knowledge of Adobe Creative Suite and contemporary design tools
• Strong understanding of digital marketing, social media, and e-commerce platforms
• Bachelor's degree in Design, Visual Arts, or related field

Desired Skills & Attributes

• Experience in retail or fashion industry
• Strong presentation and communication skills
• Ability to translate data insights into creative solutions
• Knowledge of motion graphics and animation
• Understanding of HTML, CSS, and digital production processes

The ideal candidate will combine creative excellence with business acumen, bringing both artistic vision and strategic thinking to help drive our brand's digital transformation and growth.

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

• Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.

• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors.  The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.