As the Digital CSM you’ll be involved in all aspects of managing the long-tail, scaled, digital customer base.
- Assist in the design and deployment of onboarding new customers onto our digital platform, guiding them through the setup process and ensuring a smooth transition.
- Identify & develop customer archetypes based on business objectives, challenges, and KPIs.
- Develop and execute tailored journeys/plans for customer segments- outlining clear objectives, milestones, and success criteria
- Monitor customer usage and engagement metrics, identifying opportunities for optimization and improvement against those success criteria
- Provide ongoing training, support, and guidance to customers, empowering them to maximize the value of ActivTrak
- Proactively identify risks and potential issues, implementing mitigation strategies to ensure customer satisfaction and retention.
- Act as a voice of the scaled/VSB customer within the organization, advocating for product enhancements and feature requests based on customer feedback.
- Collaborate with cross-functional teams, including Sales (Scaled Pod), Product Marketing, Lifecycle Marketing, RevOps, BI, and Customer Education to ensure alignment on customer needs and priorities.
Requirements
- 1-2 yrs of Customer Success experience, preferably with a large, scaled book of business
- Experience with sales tools such as Outreach, Salesforce, and Learning Management systems.
- Highly organized and self directed with the ability to juggle multiple priorities concurrently.
- A clear understanding of customer outreach methodology and effective management of “tech touch” customer engagement to drive positive customer retention outcomes
Benefits
Work environment
- Position is remote within US
- Minimal travel
- Limited physical demands
This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you!
ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. #LI-REMOTE
What the Team is Saying
What We Do
ActivTrak is an award-winning workforce analytics platform that analyzes digital work activity data to improve team performance — both in the office and remotely. Over 9,000 customers use ActivTrak to understand work habits and potential blockers to success, view organization-wide productivity trends for agile decision-making, and improve technology usage and workflows to optimize efficiencies. With ActivTrak, companies can share weekly work insights with managers and employees to guide progress and growth while safeguarding data privacy and the security of customers and employees.
Why Work With Us
ActivTrak is a global, remote-first workplace. We are a community of diverse people who welcome differing points of view and the opportunity to learn from one another. We are passionate about building a culture where everyone can innovate and thrive. We are intentional about how we work so our employees are empowered to be productive from anywhere.
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ActivTrak Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
ActivTrak is a remote-first workplace. We are intentional about how we run our business so our employees are empowered to be productive from anywhere.
