Soldo is here to change the way businesses spend, for the
better. So every employee, department, and team is more productive and
successful at work. Soldo connects company cards with a powerful management
platform so finance teams can distribute money instantly, while staying in
control of who spends, how much, where, and on what. With Soldo, budgeting,
payments, reporting and reconciliation are simple and efficient.
We’re both a financial services and a software company and
one of Europe’s fastest growing fintech companies. Operating in the UK, Italy
and Ireland, we’re over 350 employees (from 26 nationalities) strong.
We’re a place where anyone can thrive. We’re all about doing
the right things for the right reasons, high standards, ambition, drive and
focus.
What’s in it for you
- Competitive
salary
- Private
healthcare for you and your family
- Pension
scheme
- Flexible
working options including working from home or our Marylebone office
- 60
days’ work anywhere, even outside the UK if you want
- 25
days off a year, plus public holidays as well as Christmas Eve and New
Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine
career development opportunities, including our mentoring scheme, your own
annual £500 learning budget
- Employee
Assistance Programme and wellbeing portal
The role
We’re hiring a Digital Customer Success Campaigns
Manager to join our digital customer engagement team. Reporting to the
Director of Digital Customer Engagement, this role will be responsible for
strategic planning and orchestration of data-driven customer lifecycle
campaigns, across our self-serve customer base.
Key responsibilities:
- Strategic
Campaign Management
- Segmentation
& Personalisation
- Cross-Functional
Collaboration with Marketing, Product, Sales, Support & Financial
Services
Must have:
- A
proactive, hands-on mindset with a strong focus on strategic value
creation, sense of ownership and drive for continuous improvement.
- A
passion to deliver best-in-class customer engagement.
- Hands-on
experience using customer success platforms (e.g. Planhat or similar).
- Hands-on
experience using marketing automation and/or engagement platforms (e.g.
Salesforce, Intercom, Zendesk or similar).
- Experience
defining customer lifecycle campaigns and programmes, ideally in a SaaS or
digital business environment.
- Strong
understanding of customer segmentation, targeting and personalisation.
- Ability
to manage and orchestrate multiple campaigns or initiatives, working
cross-functionally across Marketing, Product, Data and Customer teams.
- Ability
to analyse campaign performance data and translate insights into
actionable improvements.
- Experience
delivering measurable impact across customer lifecycle metrics (e.g.
activation, retention, expansion).
- A
passion to deliver best-in-class customer experience and customer
engagement.
Skills Required
- Proactive, hands-on mindset with strategic value creation, ownership, and continuous improvement
- Passion for customer engagement and customer experience
- Hands-on experience using customer success platforms such as Planhat or similar
- Hands-on experience using marketing automation or engagement platforms such as Salesforce, Intercom, Zendesk, or similar
- Experience defining customer lifecycle campaigns and programs
- Customer segmentation, targeting, and personalization expertise
- Ability to manage multiple campaigns cross-functionally with Marketing, Product, Data, and Customer teams
- Ability to analyze campaign performance data and translate insights into improvements
- Experience delivering measurable impact across activation, retention, and expansion metrics
- Experience in a SaaS or digital business environment
What We Do
Soldo is here to free teams from the burden of financial admin, to give them the tools, time, and headspace to focus on the things that matter. We’re both a financial services and software company and our spend management platform automates employee and business spending, from decision to spend to reconciliation. While our smart cards, employee expenses app, and accounting integrations give teams flexibility, visibility, and control over spending. Founded in 2014, we’re now one of Europe’s fastest-growing fintech companies. Today, we have over 350 employees working in offices in London, Milan, Rome, and Dublin. Having secured $180 million in Series C funding, we’re looking to expand into the rest of Europe and launch a suite of new products in a market worth $170 billion
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