At Canadian Tire, we are committed to providing students with a supportive and collaborative environment that fosters knowledge sharing and offers key experiences to help them develop their capabilities through projects and objectives. We believe in setting specific and measurable goals that align with our business objectives to support learning and help students achieve their full potential. Our culture emphasizes learning from others, continuous improvement, agility, growth, and innovation, and we are invested in building a talented, diverse workforce for the future of Canada and Canadian Tire. Additionally, we are dedicated to building strong relationships with our student employees by engaging with them throughout their education and career pursuits and creating opportunities for ongoing communication and relationship building.
What You'll Do
The Digital Customer Experience Student at Canadian Tire Financial Service (CTFS) will report to the Manager, Digital Products. The successful candidate’s primary responsibility will be to develop and execute customer experience strategies for digital onboarding and servicing of financial products and services. Within this role, they will work closely with various departments across the organization as well as Canadian Tire Retail.
- Gain working knowledge of CTB digital product capabilities and user experience.
- Own and prioritize the product backlog, proactively creating and refining backlog items.
- Research the competitive landscape to identify trends, opportunities, and solutions addressing business/customer needs.
- Collaborate creatively with team members to propose and refine digital solutions, incorporating accessibility requirements.
- Manage project approvals (Compliance, Legal, Privacy, Accessibility, Customer Service) and oversee deployment, tracking performance and KPIs.
- University student, enrolled in a business program such as Business Administration, Marketing, Management, or Digital Innovation.
- Experience in Digital Product Management, Project Management, Marketing, or Design is an asset.
- Passion for and understanding of web/mobile technologies, with a drive for continuous learning and developing innovative customer experiences.
- Highly organized, action-oriented, and able to manage shifting priorities, goals, and conflicting demands while working independently.
- Strong communicator with problem-solving skills, able to engage, influence, and inspire diverse teams to drive collaboration and meet business objectives. Proficient in MS PowerPoint and Excel.
Hybrid
We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. This role is based out of our CTFS/CTB head office in Oakville, Ontario
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
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What We Do
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast. We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway. CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities. For more information, visit corp.canadiantire.ca.
