Digital Customer Experience Specialist – maternity cover (F/M)

Digital Customer Experience Specialist – maternity cover (F/M)

Why join us?

The Digital Customer Experience Specialist role is part of RCR, within the Marketing Digital department.
Contract type: temporary replacement (CDD) to ensure business continuity during maternity leave

Location: Bucharest

Your mission

You will oversee the day-to-day operations, maintenance, content and feature updates, strategy, and user experience of the brand websites and digital platforms.

You also ensure that Dacia, Renault and Renew web properties are secure, functional, aligned with business objectives, and deliver an excellent and consistent customer experience across all digital touchpoints.

Key Responsabilities:

• Manage the day-to-day operations, maintenance, and updates of brand websites (Dacia, Renault, Renew).

• Coordinate content publishing and digital projects, ensuring alignment with business and campaign priorities.

• Collaborate with the local AEM web development agency to implement updates, improvements, and new features.

• Optimize user experience and customer journeys to improve engagement and conversion performance.

• Monitor website performance and KPIs (traffic, leads, conversion) and drive continuous improvements.

• Ensure cross-functional coordination and compliance with internal processes, digital standards, and GDPR requirements.

What will help you succeed in this role?

Essential

• Bachelor’s degree in Marketing, Business, or a related field

• Experience in digital/web project management 

• Basic technical understanding (HTML, CSS, JavaScript – nice to have)

• Strong understanding of website ecosystems, CMS platforms, and digital journeys

• Good knowledge of SEO, analytics, and performance tracking

• English upper intermediate

• Ability to work in a cross-functional and fast-paced environment

Desirable

•  Strong analytical and problem-solving skills

• Excellent communication and stakeholder management skills

All applications will be considered regardless of race, nationality, ethnicity, color, language, religion, social origin, genetic traits, gender, sexual orientation, age, disability, chronic non-communicable disease, HIV infection, political choice, family status, membership or trade union activity, belonging to a disadvantaged/vulnerable category.

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Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.  
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

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