We are looking for a Digital Learning Specialist to conduct and deliver technical, product and/or soft skill training on-site and via e-learning on mobile, tablet and other virtual formats for the IDEXX Veterinary Software suite.
You will be responsible for concept, design, development and maintenance of training manuals, materials, and programs for customers and employees.
At IDEXX we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, IDEXX Veterinary Software solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
So, what is IDEXX Veterinary Software?
At IDEXX we develop a portfolio of cloud platforms and applications. We’re building a vertical SaaS platform for animal health that requires significant technical expertise to deliver. Solutions for practice management (PIMS), diagnostics, payments, client engagement, analytics & insight plus many more. We’re on a mission to build the best health technology business and we need you to help us do it! You can learn more about IDEXX Veterinary Software here: https://careers.idexx.com/us/en/veterinary-software
What your day might look like:
Work with the Vello product teams to define short- and medium-term needs for delivering learning through WalkMe; develop, deliver, and product assets inside of WalkMe
Build digital adoption curriculums and learning solutions that meet different learning styles, incorporate adult learning theory, and have stated measurable business objectives.
Develop and maintain digital training modules, materials, and programs for customers and employees adhering to IDEXX brand standards.
Conduct and deliver technical and product training via e-learning for desktop, mobile, or other virtual formats.
Build relationships with internal stakeholders, including product teams, customer support, and sales
Provide e-learning platform analytics on set criteria, document feedback, and share the evaluation with management and broader learning and development teams.
Document and maintain changes to internal knowledge bases of industry best practices with digital adoption, company products, and internal systems.
What you need to succeed:
Bachelor's degree or equivalent combination of education and experience required.
Effective communication, presentation, and facilitation skills
Organized and detail-oriented, ability to multitask
Strong motivational skills and a self-starter
Planning, organizing, and execution skills
Ability to understand and effectively communicate and teach complex, technical information to a variety of audiences.
Ability to work independently and in teams
Ability to manage multiple projects and meet deadlines in a fast-paced environment
Computer proficiency: advanced Word/Excel/PowerPoint skills
Knowledge of adult learning theory
Experience with jQuery or CSS
Experience with digital adoption platforms (e.g., WalkMe, Whatfix, Pendo)
Knowledge of IDEXX products and services
Experience with product implementation or support
Veterinary/medical experience
Curriculum and training design experience
Experience with content authoring tools (e.g., Articulate, Camtasia, Captivate, other)
Experience with LMS/LCMS authoring technologies
Experience with graphic design or multimedia production
Knowledge of UX best practices and design principles
Knowledge of AI tools and how to apply it responsibly in educational content development
What you can expect from us:
Competitive base salary
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
If you’re looking for a role that’ll challenge you, offer a variety of work and learning, while helping an amazing industry, we’d love to hear from you!
Why IDEXX:
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
