Digital CRM Associate / HubSpot Coordinator

Do you want to work for a mission-driven non-profit, focused on improving the livelihoods of millions of smallholder farmers around the world? Enveritas is a 501(c)3 non-profit looking to hire a Digital CRM Associate. You can learn more about this job and our work at https://www.enveritas.org/jobs/digital-crm/

The Digital CRM Associate will manage deal flow and ensure seamless HubSpot operations. This role involves coordinating client communications, managing ticket queues, and configuring HubSpot workflows to meet the diverse needs of groups across Enveritas. Reporting to the Director of Partnerships, this is a full-time fully remote role requiring work during Central European Time Zone hours.

What You’ll Be Doing

You’ll manage deal flow and HubSpot operations, collaborating with teams to streamline client communications and internal workflows. You’ll also drive HubSpot feature development, working both independently and with your teammates.

• Deal Flow Management: Manage daily deal flow in HubSpot, ensuring smooth pipeline progression and accurate client data tracking. Keep key stakeholders informed on status and progress.
• Cross-Team Coordination: Collaborate with Partnerships, Operations, and Impact teams to optimize HubSpot workflows, triage tickets, and route critical communications to the appropriate teams.
• HubSpot Configuration and Improvements: Drive improvements in HubSpot by implementing new features, automating workflows, and optimizing ticketing systems.
• Other tasks as assigned by the Director of Partnerships from time to time.

Qualifications

• 2+ years of direct experience with HubSpot or 4+ years with a comparable CRM.
• 3-5 years of experience in managing customer relations or working in a client-facing role.
• Strong organizational skills with the ability to manage multiple projects simultaneously and work independently with minimal guidance.
• Excellent written communication skills, demonstrating empathy and professionalism in client interactions. Proficiency in Spanish or a second language is a plus.
• Experience with process automation in a CRM, including workflows and task automation.
• Strong data modeling skills, with the ability to translate business needs into effective CRM structures (HubSpot experience preferred).
• Proficiency with Google Sheets/Excel, including creating reports and data analysis.

If you don’t think you meet all of the qualifications but do think you’d be a great match for us, please consider applying and sharing more in your cover letter. We’d love to talk with you to see what skills you can bring to our team. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications listed above.

Who You Are

Our team is fully distributed, so you should be comfortable working remotely. This is a full-time individual contributor role. While you can be located anywhere, you’ll need to work Central European Time zone hours, Monday through Friday.

You thrive in dynamic environments where operational and business needs can change quickly. You enjoy not only solving problems but also uncovering and making sense of ambiguous challenges. You should be comfortable working both independently and as a thoughtful collaborator.

About Working With Us & Compensation

Enveritas has teams around the world: we are about 120 people spread over more than two dozen countries, and of all backgrounds, faiths, and identities. To learn more about working at Enveritas, see https://www.enveritas.org/jobs/

For a US-Based hire, base salary for this position will be between $40k and $60k annually (paid semi-monthly). This is a full-time exempt position. Full benefits include 401k with matching contributions, Medical/Dental/Vision, and Flexible Spending Account (FSA), 4 weeks vacation in addition to 13 standard holidays, and personal/sick time.

For a hire outside the US, our offer will be competitive; the specific benefits and compensation details will vary as required to account for your region’s laws and requirements. Salary for this position will be paid in relevant local currency.

For all staff, we are able to offer:

• Annual education budget for conferences, books, and other professional development opportunities.
• Annual all-company retreat.
• Field visits to our Country Ops teams in coffee-growing countries such as Colombia, Costa Rica, Ethiopia, and Indonesia.

Interview Process

We are committed to fair and equitable hiring. Your interview process will likely consist of four conversations over two to three weeks, requiring about five hours of interview time and four hours of preparation. If you believe a different interview method would better showcase your skills, please let us know in your application. We are interested in learning what working with you would be like and believe the below is the fairest method for us to see you at your best — and for you to learn about us! 

After your introductory interview, we expect your interview process to take two to three weeks (but will depend on scheduling), and consist of four conversations that total about five hours of time. You should plan to also spend about four hours in total preparing for interviews. 

• Introductory Interview (30 minutes; Google Meet; audio-only)
• First Technical Interview (60-90 minutes; Google Meet)
• Second Technical Interview (60-90 minutes; Google Meet)
• Manager Interview (45 minutes; Google Meet)

How to Apply

Please apply via our Greenhouse job posting. Feel free to contact us at [email protected] should you have any questions about the position or the interview process. Questions about this opportunity or process will not reflect negatively on your application.

We care deeply about diversity. Our work is complex and nuanced, so the more diversity we have in the voices working on our problems, the larger of an impact our work can have for the world. Enveritas is an Equal Opportunity Employer ​encouraging an inclusive and diverse workforce. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each individual brings to the workplace. We are dedicated to hiring employees who reflect the communities we serve and strongly encourage qualified candidates from all backgrounds to apply.​

A few notes about our communications: We are not able to reply to messages sent to staff outside of either our application process or our jobs email address, as this is unfair to other candidates. Also, Enveritas has been made aware of fake job postings by individuals pretending to hire persons seeking employment. These individuals are looking to collect personal information about you for fraudulent purposes. All legitimate Enveritas job openings are posted under https://enveritas.org/jobs/ and all recruiting emails from Enveritas team members will come from @enveritas.org.