The Digital CRM Architect designs scalable Salesforce solutions, bridges business needs with technical solutions, and provides technical leadership and guidance in implementing Salesforce functionalities while managing stakeholder collaboration.
Summary Generated by Built In
JD for Solution Architect: Over 10 years' Experience in Design scalable, high-performance Salesforce solutions, bridging business needs with technical realities by translating requirements into functional designs, overseeing configuration/code, integrating systems (APIs), managing data models, and ensuring best practices for successful implementation, acting as a key technical advisor to clients and development teams across clouds like Sales, Service, and Experience. Key Responsibilities Solution Design & Architecture: Define overall structure, data models, integrations, security, and user experience for Salesforce solutions. Business Analysis: Engage with stakeholders, gather requirements, and translate them into actionable user stories and functional specifications. Technical Leadership: Provide guidance on declarative (Flows, Fields) vs. programmatic (Apex, LWC) solutions, ensuring platform best practices. Stakeholder Collaboration: Act as a trusted advisor, presenting solutions, managing expectations, and resolving escalated issues. Implementation Oversight: Lead build phases, support data migration, integration, testing, and deployment, often guiding developers and administrators. Innovation: Stay updated on new Salesforce features (3x yearly releases) and propose innovative solutions for improvement. Core Skills & Knowledge Deep understanding of Salesforce Clouds (Sales, Service, Experience, Industry). Proficiency in configuration (point-and-click) and development (Apex, LWC, APIs). Strong communication, presentation, and stakeholder management skills. Experience with data migration, integration patterns, and enterprise architecture. Ability to balance technical feasibility with business goals.
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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
