Job Description:
The Digital Manufacturing Engineer – Continuous Improvement will lead the local implementation and adoption of Riobot, an AI-powered troubleshooting and knowledge management solution, at our Royal Canin manufacturing site in Lewisburg, Ohio.
Reporting to the Industrial Engineering/Supply Excellence Manager, this role will serve as the critical connection between site Operations, Maintenance, Engineering, Education and Training, and regional and global Riobot teams. You’ll help bring Riobot to life on the plant floor, integrating it into daily workflows, capturing site-specific knowledge, strengthening troubleshooting capabilities, and helping Associates confidently use the technology in their day-to-day work.
This is an exciting opportunity to combine manufacturing knowledge, project management, digital technology, and change leadership while helping shape the future of AI-enabled problem-solving at Royal Canin.
What are we looking for?- Bachelor’s degree or equivalent relevant work experience.
- Proficiency with Microsoft Office and data analysis or visualization tools such as Power BI or Python.
- Strong communication skills, with the ability to train, coach, and support end users.
- Ability to collaborate effectively across Operations, Maintenance, Engineering, Education and Training, and other cross-functional teams.
- An analytical, problem-solving mindset with an understanding of manufacturing processes; knowledge of the Dry Petcare process is a plus.
- Technical knowledge of electrical or mechanical systems and the ability to validate troubleshooting information.
- Experience supporting digitalization initiatives, manufacturing technology projects, or AI deployments is preferred.
- Project management experience, including the ability to prioritize, synthesize information, and act on user feedback.
- Experience with MSE Manufacturing or a comparable manufacturing excellence system is preferred.
- Lead and manage the local deployment of Riobot, ensuring timely execution, milestone tracking, and regular progress reporting to site leadership and regional and global Riobot teams.
- Establish, monitor, and report key performance indicators related to Riobot adoption, user satisfaction, operational efficiency, and downtime reduction.
- Track critical issues and escalate them to regional or global support teams when needed.
- Coordinate closely with Operations, Maintenance, Education and Training, and regional and global Riobot teams to align the deployment with daily workflows and share best practices.
- Build excitement and adoption by clearly communicating Riobot’s value to local stakeholders and incorporating Riobot training into onboarding and development processes.
- Support pilot testing of new Riobot features and validate that the functionality meets the needs of the manufacturing site.
- Document deployment processes, lessons learned, and best practices to support ongoing training and future rollouts.
- Deliver training sessions and hands-on support to operators, technicians, and other site stakeholders, helping them confidently and effectively use Riobot in their daily work.
- Promote continuous improvement by gathering and analyzing stakeholder feedback to identify challenges and improve the Riobot user experience.
- Translate local needs and user feedback into clear, actionable recommendations that strengthen the solution.
- Partner with Education and Training teams to align Riobot’s knowledge content with educational programs, operating procedures, best practices, and lessons learned.
- Develop and maintain Riobot’s knowledge base using accurate, site-specific process and troubleshooting information.
- Review and validate Riobot-generated troubleshooting responses to ensure the information is accurate, relevant, and appropriate for the manufacturing environment.
- Work alongside talented Associates guided by the Mars Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
- Best-in-class learning and development support from day one.
- Opportunities to grow your career within Royal Canin and the broader Mars organization.
- A collaborative environment where your ideas, expertise, and contributions are valued.
- Competitive compensation and a comprehensive benefits package.
- The opportunity to make a meaningful impact for Associates, our business, and the pets we serve.
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Skills Required
- Bachelor's degree or equivalent relevant work experience
- Proficiency with Microsoft Office
- Proficiency with Power BI or Python (data analysis/visualization)
- Strong communication skills; ability to train, coach, and support end users
- Ability to collaborate effectively across Operations, Maintenance, Engineering, Education and Training, and cross-functional teams
- Analytical, problem-solving mindset with understanding of manufacturing processes
- Technical knowledge of electrical or mechanical systems and ability to validate troubleshooting information
- Project management experience, prioritization, and acting on user feedback
- Experience supporting digitalization initiatives, manufacturing technology projects, or AI deployments
- Experience with MSE Manufacturing or comparable manufacturing excellence system
- Knowledge of the Dry Petcare process
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
