JPMorgan Chase
We’re one of the world’s biggest technology-driven companies
Wilmington, NC, USA

Digital Content Strategy Lead, Vice President

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Job Description
Chase for Business® is about helping small business owners start, grow, and run their business. We not only want to be their partner for financial solutions, but to also help business owners get easy access to experts, solutions, and content that will help them beyond banking. Business Banking Marketing's Digital Shopping & Customer Journey team is responsible for the customer experience and performance within our digital ecosystem and increasing appeal among aspiring minority entrepreneurs. The team focuses on developing the strategy across educational & news content, SEO, owned media, digital strategy, site optimization and platform capability to deliver a first-class customer experience.
As a Digital Content Strategy Lead, in Business Banking, you will join our team and lead cross-functional teams to develop and implement content strategies that improve the customer experience across our digital ecosystem. As the Digital Content Strategy Lead, you will be responsible for developing and executing a comprehensive content strategy across various digital channels to engage and attract small business owners, drive brand awareness, and ultimately generate leads. This role will manage 2-3 direct reports.
Job Responsibilities:

  • Develop and implement a cohesive digital content strategy tailored to the needs and preferences of small business owners.
  • Lead the creation of high-quality, engaging, and relevant content across and partner with key stakeholders to syndicate across various digital platforms including website, social media, email newsletters, and more.
  • Collaborate with cross-functional teams including marketing, design, product, field support, and creative agency to ensure alignment of content with overall business objectives.
  • Leverage analysis, research and competitive intelligence to identify key trends, topics, and insights relevant to small business owners, and use this information to inform content creation and distribution strategies.
  • Manage and oversee content and marketing calendars, ensuring timely delivery of content that meets quality standards and resonates with the target audience.
  • Monitor and analyze the performance of digital content using relevant metrics and tools, and leverage insights to optimize content strategy and drive continuous improvement.
  • Stay up-to-date with industry trends, best practices, and emerging technologies in content marketing, and proactively recommend innovative strategies to enhance our digital presence and engage our target audience effectively.

Required Qualifications, Capabilities and Skills:

  • 8+ years' experience in digital content marketing.
  • Bachelor's degree in Marketing, Communications, Business, or related field;
  • Strong understanding of digital marketing principles, content management systems, SEO best practices, and social media platforms.
  • Attention to detail, and the ability to tailor content for different digital channels and target audiences.
  • Demonstrated ability to lead cross-functional teams, manage multiple projects simultaneously, and deliver results in a fast-paced, deadline-driven environment.
  • Analytical mindset with the ability to interpret data and insights to inform decision-making and optimize content performance.
  • Creative thinker with a passion for storytelling and innovation, and a commitment to delivering exceptional customer experiences.

Preferred Qualifications, Capabilities and Skills:

  • Advanced degree or certifications preferred.
  • Proven experience in digital content strategy, preferably within the financial services industry and/or targeting small business owners.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.

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What are JPMorgan Chase Perks + Benefits

Volunteer in local community
Partners with nonprofits
Diversity employee resource groups
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development
Tuition reimbursement

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