Digital Content Lead

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

Reporting to the Senior Manager, Digital Content, the Digital Content Lead will be responsible for developing, writing, editing and proofreading content intended for the Digital Commercial and Business Banking’s applications and related materials. This role will help create and maintain editorial standards, ensuring a consistent and client-friendly tone of voice. The Digital Content Lead will work as part of collaborative, cross-functional teams (e.g. Design, Product, Technology etc.) to effectively deliver a cohesive and compelling user experience, and to ensure timely delivery of accurate and concise content.  The ideal candidate must be able to work within tight deadlines, have strong attention to detail and exceptional interpersonal skills.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

How You’ll Succeed

• Content Development - Write, edit and proofread online materials (e.g. screen content, user guides, messages, emails, etc.) related to our digital platforms, while adhering to CIBC brand standards, accessibility guidelines and cross-site consistency.
• Content Management - Manage and support the end-to-end process for writing and delivering content materials and client communications, which includes editorial review and approvals by stakeholders.
• Project Delivery – Implement and execute the content component of all projects by working collaboratively with key team members (e.g. Design, Business Analysts, Product Development, and QA) within an agile/iterative design & development environment where timely delivery of content deliverables is critical.
• Relationship Building - Build and manage complex stakeholder relationships, ensuring all partners and stakeholders (e.g. Segment Teams, Product, Legal and Compliance, Vendors, etc.) are appropriately engaged and updated on all content-related deliverables.
• Digital Content Design & Strategy – Contribute and support our content strategy by taking an active role in identifying site improvements, recommending strategic content placement and delivering a cohesive and compelling experience to our clients.

Who You Are

• You have a degree/diploma in English, Journalism or Communications with a minimum of 5 years’ experience in a writing/editorial environment, preferably in the digital UX/technical writing area
• You can demonstrate significant experience in managing and executing end-to-end, editorial content delivery.  It’s an asset if you have experience in and knowledge in accessibility standards.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

#LI-TA 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

CIBC Square Banking Centre

Employment Type

Regular

Weekly Hours

37.5

Skills

Accessibility Standards, Digital Content, Group Problem Solving, Leadership, Persona Creation, Researching, User Behavior, User Experience (UX), User Interface (UI) Design, Wireframing