Digital Content Editor
Location: Washington, DC (Onsite)
Position Overview
KeenLogic is seeking a Digital Content Editor to support the Customer Experience Center (CEC) within the Office of the Chief Administrative Officer (CAO). This role supports enterprise digital initiatives, including content creation, editing, and management for the House Intranet (HouseNet) and related CAO customer experience projects.
The Digital Content Editor will work closely with product managers, developers, designers, and subject matter experts to ensure digital content is clear, accurate, and accessible for Members of Congress and House staff.
Key Responsibilities
- Draft, edit, and maintain content for the House Intranet (HouseNet) and related digital platforms.
- Collaborate with product teams, communications staff, and subject matter experts to develop user-friendly content.
- Participate in Agile development teams supporting intranet and digital service portals.
- Ensure content follows established style guidelines and service standards.
- Track assignments and deliverables using project management tools such as ClickUp.
- Support digital initiatives and special projects related to CAO customer experience improvements.
Minimum Qualifications
- Bachelor’s degree plus 3+ years of relevant experience, or 4–5 years of professional experience in digital content, web editing, or web content management.
- Experience with enterprise Content Management Systems (CMS) such as Drupal, WordPress, Joomla, or SharePoint.
- Experience working with cross-functional teams including developers, designers, and stakeholders.
- Familiarity with Agile/Scrum environments and project management tools (Jira, ClickUp, or similar).
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office 365, including Teams and SharePoint.
Preferred Skills
- Experience with web design, UX/UI, or information architecture.
Experience supporting enterprise intranet or digital service platforms.
Top Skills
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements. At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.” KeenLogic operates two distinct lines of business: (1) Enterprise IT Services (Helpdesk/Service Desk) (2) Network/Internet Services (Fixed-Wireless Microwave Broadband) We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team. The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience. We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength. Key attributes: • 10-year history of providing quality, customer-focused IT solutions • Excellent past performance and track record • 95% employee retention rate • Small business agility with large business resources • Secret facility clearance • Well capitalized for project ramp-up • KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
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