Digital Content Associate

Digital Content Associate

Department- Digital & Design

Team- Operations

Salary – National (Edinburgh and Leeds) ranging from £39,100 to £52,100 and London £41,600 to £55,400 pro rata (salary offered will be based on skills and experience) 

About the FCA  

The FCA regulates the conduct of 42,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA. 

At the FCA, our Communications division works to shape opinions and influence behaviours to support a fair and thriving financial services market – for the benefit of consumers and the wider economy. It’s an exciting time to join us, as we expand our team and evolve our approach to deliver more engaging, insight-led, and audience-focused communications. If you're looking to be part of a collaborative and dynamic team, work on a wide range of issues, and enjoy being curious, creative, and open to new challenges, we’d love to hear from you.

The Digital & Design team supports the FCA in delivering clear, concise, and constructive communication. We are responsible for the FCA brand, designing collateral that reinforces key messages, producing accessible publications, and creating engaging assets and campaigns for use across a variety of channels. We also develop digital content for the FCA website, focusing on user journeys and best practices to uphold high standards and help achieve the FCA's operational objectives.

What will you be doing? 

• Publish a range of high-profile communications, content pages, corporate publications, news items, and updates to the FCA website using the content management system (CMS), ensuring all activity follows digital publishing processes for audit purposes

• Write, edit, and design content that is accurate, accessible, and user-focused – applying the FCA’s house style, SEO principles, and best practices in user-centred design and accessibility

• Collaborate with internal stakeholders to understand requirements and ensure content meets digital standards and aligns with the FCA’s brand, tone, and strategy

• Respond to and manage content requests, including daily and weekly news, email alerts, and warnings, while also maintaining content accuracy for external audiences

• Contribute to website improvement through user feedback, horizon scanning, and support of key projects such as the Annual Report and corporate strategy content

• Participate in a rota system to support early, late, and emergency publishing requirements

What you will get from the role 

• Contribute to high-profile digital channels that positively impact UK consumers and the financial services sector

• Be part of a dynamic, fast-paced Communications division, collaborating with a multi-disciplinary team

• Gain experience working on a wide range of projects involving multiple stakeholders and diverse audiences

• Join a creative team that values and prioritises thoughtful, user-centred design

• Develop a broad understanding of financial regulation and its role in protecting consumers during a time of rapid technological change

Which skills are required?  

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process (to learn more about the Disability Confident Scheme Click Here). 

Minimum 

• Experience in website publishing, using content management systems (e.g., Drupal), with a good understanding of SEO and user experience (UX) principles

• Proven ability to thrive in a high-volume, multi-content publishing environment while maintaining quality and consistency

• Demonstrates strong writing and editing skills that support effective audience engagement

Essential  

• Strong technical knowledge of content management systems, SEO, UX, digital publishing, accessibility standards, and website maintenance

• Awareness of working safely within a live publishing environment, ensuring all processes are followed to minimise risk

• Experience in fast-paced environments where publishing priorities can shift quickly and require flexible responses

• Confident using analytics tools to extract data for regular reporting and to support ad-hoc requests across the organisation

• Good understanding of onsite search optimisation, including use of integrated tools to improve content visibility through targeted keyword strategies

• Effective communication and collaboration skills, with a curious mindset and a proactive approach to problem solving

• Ability to work flexibly, manage multiple projects, meet tight deadlines, and handle sensitive information with discretion

• A motivated self-starter who can work independently while also contributing positively as part of a wider digital editorial team

Our Values & Diversity 

We are proud to be an inclusive employer, and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. 

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. 

Did you know? 50% of our Executive Committee were the first in their family to attend university. 

Benefits of working at the FCA  

• 25 days holiday per year plus bank holidays 

• Hybrid working (work from home up to 60% of your time) 

• Private healthcare with Bupa   

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)   

• Life assurance of eight times your basic salary   

• Income protection    

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle. 

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides. 

Follow this link to see what life is like at the FCA - Life at the FCA 

Application Support 

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. 

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you. 

Useful Information and Timeline

• This role is graded as: Associate Level 8 - Corporate

• Advert Closing Date: Thursday 12th June 2025 (Midnight)

• CV Review/Shortlist: w/c 16th June 2025

• Competency Based Interview: Week commencing on the 23rd of June 2025

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.  

Got a question? 

If you are interested in learning more about the role, please contact Steve Christopher on [email protected]  

Applications must be submitted through our online portal. Applications sent via email will not be accepted