Digital Consulting Manager

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Team Summary:

Visa Consulting & Analytics (VCA) drives tangible and measurable business impact for Visa’s clients—issuers, acquirers, merchants and fintech partners. With deep expertise in strategy, data analytics, brand management, marketing, and operations, the VCA team supports clients across a broad range of strategic and operational topics. Within VCA, the Managed Services team builds long-term partnerships with major clients in Japan. We embed digital, data‑driven and operational capabilities to help clients accelerate growth, enhance customer experiences, and maximize value across their businesses.

Responsibilities:

What a Digital Consulting Manager does at Visa:

This role partners closely with business, digital, data, marketing and technology teams to define, deliver and operationalize high‑impact digital initiatives. Topics can range from digital transformation to solution design and implementation support.

Specific responsibilities will include:

• Develop a fact base by undertaking client interviews and analyzing client documentation or processes
• Identify solutions and recommendations that address client objectives and result in performance improvement, leveraging relevant VCA methodologies, frameworks, and global best practices
• Define technical requirements together with clients and internal SME’s
• Collaborate with the hub team, broader global team, and other functional teams to obtain specific subject matter expertise as needed
• Collaborate with data scientists to analyze Visa and benchmark client performance
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
• Support the preparation of client project proposals, providing input to objectives, scope, deliverables, approach, dependencies, roles and responsibilities
• Support implementation of VCA recommendations or client initiatives, using project management and problem-solving frameworks

Why This Role Is Important

VCA’s digital advisory capabilities help clients accelerate their transformation, enabling portfolio growth, customer experience improvements and operational efficiency. Our work strengthens Visa’s long-term partnerships and contributes to Japan’s cashless transformation.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What you will need:
Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

• At least 5 years experience and a track record of high performance in consulting on Information Technology, Digital Transformation, and/or Digital Strategy
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
• Excellent detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
• Excellent presentation skills, including strong oral and written capabilities
• Fluent Japanese and at least business level English proficiency
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
• Strong commercial acumen, with experience in developing business cases with proven ROI

What will also help:

• Experience in payments, the retail banking industry, or digital commerce
• PMP certification or experience in agile / technical project management
• Experience in customer experience design (using human-centered design / design thinking)
• Experience with data visualization tools, martech, CRM, AI, automation or experimentation frameworks

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.