The Role
Manage and grow a global user community (primarily Discord): moderate discussions, respond to questions, triage technical issues, surface feedback to teams, support events and meetups, create repeatable processes, and improve tooling and workflows to drive engagement and community health.
Summary Generated by Built In
About the Client
Our client is a fast-growing AI company focused on building efficient, adaptive intelligence that learns continuously and serves diverse, real-world use cases. They believe AI should adapt to people—not the other way around—and are building systems and interfaces that make that possible. The company supports a global user community and is expanding its community programs as they scale.
Why does this role exist?
This role exists to build, grow, and support a global user community—primarily on Discord—by fostering a welcoming, responsive, and organized environment. The Digital Community Manager will act as a bridge between users and internal teams: acknowledging questions, triaging technical issues, and surfacing insights to improve user experience. As the community expands, this role will also help create scalable processes and support events that drive engagement and growth.
The Impact you’ll make
Community Management & Engagement
- Build, moderate, and nurture community spaces (primarily Discord)
- Respond to user questions and discussions promptly and professionally
- Foster an inclusive environment and maintain relationships with active contributors
Communication & Content
- Draft and publish announcements, updates, and community posts for large groups
- Translate product changes into clear, user-friendly communication
- Highlight user projects, wins, and feedback to strengthen community identity
Issue Handling & Feedback Loop
- Acknowledge and triage technical questions; escalate clearly to internal teams
- Track recurring issues and organize feedback into actionable insights
- Maintain logs of inquiries, resolutions, and follow-ups
Events & Community Growth
- Support and help organize meetups, hackathons, office hours, and live sessions
- Collaborate with external groups (developers, universities, communities) to expand reach
- Assist with event promotion, logistics, and post-event engagement
Operations & Process Improvement
- Build simple, repeatable systems to manage community interactions at scale
- Identify activity patterns and recommend improvements to tooling and workflows
- Work cross-functionally to improve user experience and community health metrics
Skills, Knowledge and Expertise
Required:
- 2–3 years of community management experience (online or offline: Discord/FB groups/forums, co-working spaces, student communities, etc.)
- Strong written communication skills for large group engagement
- Experience managing or participating in online communities (preferably Discord), including moderation and basic tooling
- Proven ability to handle high-volume communication, prioritize effectively, and stay organized
- Willingness to work weekends and align to 9am–5pm EST hours; ability to acknowledge and triage technical questions
Your superpowers are...
- Technical: Discord administration/moderation basics; Google Workspace; social/community platforms (forums, X); comfort with internal tracking tools for feedback and comms; event coordination
- Soft skills: Empathetic, approachable, and friendly communicator; crisp writing and summarization; strong ownership and follow-through; de-escalation and conflict handling; process-minded with excellent organization and prioritization; comfortable in fast-paced, evolving environments
- Nice-to-haves: Customer support experience; familiarity with developer/technical communities; basic understanding of AI tools/datasets/building with AI
WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
You should apply if...
- You love building welcoming communities and making people feel heard and supported
- You excel at managing many conversations at once and staying organized without dropping threads
- You’re proactive, responsive, and comfortable acting as the connective tissue between users and internal teams
- You thrive in a fast-changing environment and enjoy improving processes as you go
- You’re open to weekend coverage and excited to support a global community
What to expect...
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
- 40 hours per week
- 9am-5pm EST, 5 days a week, but works on the weekends
Compensation:
- $7 per hour
- No benefits package included
Benefits
About
Magic has connected top remote talent with fast-growing businesses for over 10 years.Founded in San Francisco in 2015, we now have thousands of remote workers around the world. Magic is backed by Sequoia Capital and Y Combinator.
Skills Required
- 2-3 years of community management experience (online or offline)
- Strong written communication skills for large group engagement
- Experience managing or participating in online communities, preferably Discord, including moderation and basic tooling
- Proven ability to handle high-volume communication, prioritize effectively, and stay organized
- Willingness to work weekends and align to 9am-5pm EST hours; ability to acknowledge and triage technical questions
- Experience with Discord administration/moderation basics
- Proficiency with Google Workspace
- Comfort with social/community platforms (forums, X) and internal tracking tools for feedback and communications
- Event coordination or support experience (meetups, hackathons, office hours, live sessions)
- Work-from-home setup: computer (≥8GB RAM, Intel i5/Ryzen 5 or better), reliable internet (≥40Mbps), headset with noise-cancelling mic, webcam, backup computer/internet, quiet dedicated workspace
- Availability to work 40 hours per week
- Customer support experience
- Familiarity with developer/technical communities
- Basic understanding of AI tools, datasets, or building with AI
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The Company
What We Do
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
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