The Role
Lead Living Goods' digital communications strategy across social, web, email, and emerging channels. Produce and edit multi-format content, manage social media and website performance, champion brand consistency, use analytics to optimize engagement, support senior leaders and campaigns, and train staff on digital best practices.
Summary Generated by Built In
Digital Communications Manager
Reports to: Director, Communications
Location: Open (Based in any of our countries of operation)
About Living Goods
Living Goods is a government performance partner that helps countries build affordable, intelligent, high-impact community health systems. We work alongside governments to design, embed, and strengthen the operating foundations that make care delivery reliable, measurable, and continuously improving. We envision a future where healthcare reaches people earlier, more reliably, and with greater precision—because the systems behind it are designed to perform.
About the Role
Living Goods has recently undergone a significant brand refresh to better reflect our evolution, strategy, and role in global health. We are seeking a strategic and creative Digital Communications Manager to strengthen Living Goods' digital presence and elevate our profile among key audiences, including funders, government decision-makers, partners, and the global health community.
Reporting to the Director, Communications, the role will lead the development and execution of Living Goods' digital communications strategy across social media, web, email, and emerging digital channels. The successful candidate will combine strong storytelling skills with a data-driven approach to drive engagement, amplify thought leadership, and support business development, advocacy, and organizational objectives. The Digital Communications Manager will also serve as a steward of Living Goods' refreshed brand, ensuring consistency across all digital platforms and communications products.
Key Responsibilities
Digital Strategy
Social Media Management
Technical Skills
Personal Attributes
Compensation
A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.
Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.
Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information. If offered a role at Living Goods, we’ll request consent to complete a background check, which is part of our hiring process.
Reports to: Director, Communications
Location: Open (Based in any of our countries of operation)
About Living Goods
Living Goods is a government performance partner that helps countries build affordable, intelligent, high-impact community health systems. We work alongside governments to design, embed, and strengthen the operating foundations that make care delivery reliable, measurable, and continuously improving. We envision a future where healthcare reaches people earlier, more reliably, and with greater precision—because the systems behind it are designed to perform.
About the Role
Living Goods has recently undergone a significant brand refresh to better reflect our evolution, strategy, and role in global health. We are seeking a strategic and creative Digital Communications Manager to strengthen Living Goods' digital presence and elevate our profile among key audiences, including funders, government decision-makers, partners, and the global health community.
Reporting to the Director, Communications, the role will lead the development and execution of Living Goods' digital communications strategy across social media, web, email, and emerging digital channels. The successful candidate will combine strong storytelling skills with a data-driven approach to drive engagement, amplify thought leadership, and support business development, advocacy, and organizational objectives. The Digital Communications Manager will also serve as a steward of Living Goods' refreshed brand, ensuring consistency across all digital platforms and communications products.
Key Responsibilities
Digital Strategy
- Implement a comprehensive digital communications strategy aligned with organizational goals and audience priorities.
- Manage the digital content calendar and coordinate content planning across teams and countries.
- Identify opportunities to increase engagement, visibility, and influence among funders, government stakeholders, partners, and global health audiences.
- Produce and edit high-quality digital content across multiple formats, including articles, blogs, social media copy, newsletters, videos, and campaign materials.
- Edit and manage internal and external newsletters and email communications using Mailchimp.
- Translate technical, policy, and programmatic information into accessible and compelling content for external audiences.
- Manage the content pipeline for Living Goods’ digital platforms. Partner with country teams to source stories, insights, data, and multimedia content.
Social Media Management
- Lead social media strategy and own day-to-day management across LinkedIn, X, Facebook, Instagram, and other emerging platforms.
- Create and curate engaging content that showcases our work across Kenya, Burkina Faso, and Uganda, strengthens engagement, and positions Living Goods as a thought leader in community health.
- Segment audiences and create content tailored for funders, governments, partners, and policymakers. Monitor channel performance, analyze audience insights and continuously optimize content based on data.
- Crisis and reputation management. Monitor digital channels and support rapid-response communications when needed.
- Own the ongoing management and performance of the Living Goods’ website.
- Work with external developers and consultants to improve user experience, SEO and website performance while ensuring content remains current, engaging, and aligned with organisational priorities.
- Monitor website performance and recommend improvements based on analytics and user behavior.
- Serve as a guardian of Living Goods' brand by championing consistent application of the visual identity and messaging across all digital channels.
- Work with external consultants to develop digital assets, graphics, and short-form video content that reflects our new brand.
- Ensure brand consistency and quality control across all digital communications products. All content should reflect Living Goods' voice, messaging framework, and brand standards.
- Support communications planning around major global health moments, conferences, announcements, and organizational campaigns by developing content that strengthens Living Goods' brand.
- Support senior leaders in building their digital presence and thought leadership through strategic content planning and social media support.
- Provide guidance and training to staff on digital communications best practices, responsible social media use, and brand standards. If necessary, create digital communications guidelines.
- Organize and upload all key outreach assets on external platforms such as Vimeo, Flickr, and YouTube, as well as internal platforms.
- Minimum of 7 years of professional experience in digital communications, communications, marketing, or related fields, with significant responsibility for website, social media, and content management.
- Exceptional writing, editing, and storytelling skills, with the ability to translate complex information into clear, compelling, and audience-focused content.
- Demonstrated experience executing successful digital communications strategies and campaigns.
- Strong understanding of social media platforms, audience segmentation and engagement, and content optimization.
- Proficiency in website content management systems, preferably WordPress and understanding of SEO best practices.
- Experience using digital analytics tools, including Google Analytics and native social media analytics to measure performance and generate actionable insights.
- Experience working in international development, public health, nonprofit organizations, government, or related sectors is a plus.
Technical Skills
- Advanced proficiency in Canva, PowerPoint, and email marketing platforms such as Mailchimp. Experience using Adobe Creative Suit is an added advantage.
- Experience creating and editing basic multimedia content, including short-form videos and graphics.
- Experience using AI tools responsibly to support research, analytics, and workflow efficiency.
Personal Attributes
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Strong collaborator with experience working across functions, geographies, and cultures.
- Proactive, adaptable, and comfortable operating with a high degree of autonomy.
- Curious, creative, and committed to continuous learning and improvement.
- Bachelor's degree in Communications, Digital Media, Journalism, Marketing, Public Relations, or a related field.
- Fluency in English is required. Working knowledge of French is an advantage.
Compensation
A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.
Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.
Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information. If offered a role at Living Goods, we’ll request consent to complete a background check, which is part of our hiring process.
Skills Required
- Minimum of 7 years professional experience in digital communications, communications, marketing, or related fields
- Exceptional writing, editing, and storytelling skills
- Demonstrated experience executing successful digital communications strategies and campaigns
- Strong understanding of social media platforms, audience segmentation, engagement, and content optimization
- Proficiency in website content management systems and understanding of SEO best practices
- Experience with WordPress
- Experience using digital analytics tools including Google Analytics and native social media analytics
- Advanced proficiency in Canva, PowerPoint, and email marketing platforms such as Mailchimp
- Experience with Adobe Creative Suite
- Experience creating and editing basic multimedia content, including short-form videos and graphics
- Experience using AI tools responsibly to support research, analytics, and workflow efficiency
- Bachelor's degree in Communications, Digital Media, Journalism, Marketing, Public Relations, or related field
- Fluency in English
- Working knowledge of French
- Experience working in international development, public health, nonprofit, government, or related sectors
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The Company
What We Do
Living Goods is a non-profit organization that empowers community health workers with digital tools to deliver lifesaving primary healthcare door-to-door. By partnering with governments and leveraging smart mobile technology, they provide essential medicines and training to underserved families, specifically focusing on reducing child mortality and improving health outcomes across Africa through an innovative retail-inspired distribution model.
