Digital Client Success Manager

 About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Who We Want:

Bazaarvoice is looking for a Client Success Manager to join the Digital Client Success team. This team member acts as an integral escalation point for customers in the high growth self-service segment of our business. Our Client Success team members are our deep business specialists and are responsible for delivering exceptional strategy and business support to our clients in driving successful outcomes.  We are looking for an individual who is passionate about client service, about solving business problems, and enjoys regularly exceeding client expectations. 

Job Responsibilities:

Monitor and resolve client and internal requests as part of a Digital CS team

Act as a program success expert in educating, guiding and supporting clients in developing user-generated content programs

Step in during sticking points of a client’s lifecycle to aid to advocate for resolution from the right internal resources

Provide best practices and ROI analysis for clients to gain the most value from their program with Bazaarvoice

Proactive assessment of client health to inform outreach and escalation strategy across self-service portfolio

Exemplify client centricity by serving customers above and beyond their expectations

Promote new feature adoption to enhance client satisfaction and program performance

Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse group of SMB accounts

Skills and Experience Necessary for the Role:

1-4 years of experience in a client-facing role 

Confident and solid written and verbal communication in English

College education – Bachelor degree or equivalent

Skillful in time management, organizational systems, and prioritization

Sufficient in meeting deadlines and expectations with reasonable supervision

High level of comfort with Microsoft and Google suites

Terrific relationship building skills with internal and external stakeholders

Customer-centric orientation with a focus on delivering value

Working hours: 2.30 PM to 11.30 PM

Nice to have:

Demonstrated ability to manage a large number of disparate tasks

Experience with Gainsight or similar CS automation tools

Experience in the software industry, online and/or other marketing/eCommerce technologies

Why You’ll Love Working with Us?

- Work with cutting-edge technology in a collaborative, global team.

- Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).

- We’re Great Place to Work Certified (3 years in a row!).

- Hybrid work model (3 days in office – Prestige Pacific tech park, Kaadubeesanahalli,Bellandur).

#LI-Hybrid#LI-CK1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.  

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. 

We champion what’s best for Bazaarvoice before individuals or teams.  

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.