The Role
ABOUT NIELSEN
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
JOB SUMMARY
We are seeking a highly motivated self-starter who can directly interface with our strategic clients to provide technical support for our SDK running within different Browsers on Windows and OSX and also within Apps on iOS and Android. The Operations Client Engineer is responsible for ensuring a smooth implementation experience of Nielsen’s SDK. This involves setting client expectations appropriately, keeping all tasks on schedule and within scope. Limiting engineering escalations by providing clients with technical support, examples and documentation.
ROLES & RESPONSIBILITIES
- Oversee the entire SDK implementation project from the initial kickoff call, implementation, certification, to Google Play/Apple Store rollout.
- Manages technical relationships and act as an interface between Nielsen and client development teams.
- Identify possible issues, manage escalations and provide problem resolutions.
- Provide regular status updates & quickly escalate potential issues to ensure that our clients can integrate and certify the SDK within their app/browser launch timeline.
- Guide our clients through the SDK implementation process which may require on-site visits to work directly with their development team.
- Be the main technical point of contact.
- Proactively notify engineering if there are unique client environment variables.
- Work closely with engineering and product leadership on all client concerns related to enhancement requests.
- Involved in the pre-sales process to ensure clean client onboarding through management of the initial deployment, by providing training, and creating client facing documentation.
QUALIFICATIONS
- Experience understanding most major software architecture patterns with hands-on development and experience with JavaScript, iOS and Android Application.
- Technical pre sales experience.
- BA/BS degree or equivalent experience.
- Proven ability to adapt your presentations to the technical level of the audience, and comfort with presenting technical materials to large audiences.
- Excellent communication skills: Verbal & written
- Excellent language skills- English and German
- Proven ability to adapt your presentations to the technical level of the audience, and comfort with presenting technical materials to large groups.
- Must have experience with Mobile development (the Android and/or iOS SDK, Objective C and/or Swift on iOS and the Android SDK, Javascript) with working knowledge of the general mobile landscape, architectures, trends and emerging technologies.
- Experienced in using debugging tools including chrome developer tools and fiddler and/or charles for analyzing client code.
- Ability to multitask a wide variety of issues while remaining organized to ensure our clients reach their release schedule.
- Ability to travel.
- Only South African Residents are eligible to apply.
ABOUT TEAM
Nielsen is a leading online research company specializing in high tech measurement solutions that provide clients with a comprehensive understanding of the online world.
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The Company
What We Do
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future.
An S&P 500 company, Nielsen (NYSE: NLSN) operates around the world in more than 55 countries.
