Digital Channels API Technical Product Director - Executive Director

Job Description
Join us in this exciting role and be at the forefront of shaping the future of our API and connectivity ecosystem. Together, we will build a platform that revolutionizes the way clients and developers interact with JP Morgan Payments technologies, fostering innovation and further driving our growth in the digital economy.
As an API Technical Product Director in Digital Channels, you'll lead innovation through the development of products and features that delight customers and developers. As a leader on the team, you'll leverage your experience to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
In this role you are expected to have a comprehensive view of all the moving parts within our product delivery model, making strategic decisions that drive our API landscape within the Payments organization, while ensuring that each team can effectively execute their part of the strategy (e.g. Global Payments, Merchant Services, Embedded Banking, others).
Job responsibilities

• Oversees the API portfolio product roadmap, governance, vision, development, execution, risk management, and business growth targets
• Set the strategic direction for API development and integration across the Payments organization. This involves understanding and aligning the API needs of various business units and ensuring that the overarching API strategy supports the organization's goals
• Establish and enforce standards for API product development, usage, and security. This includes creating guidelines for API documentation, versioning, and deprecation policies to ensure consistency and high quality in API interfaces
• Act as a liaison between different product teams/partners who own their respective APIs. You will facilitate collaboration and communication among these teams
• Promote innovative practices for API development and encouraging the adoption of new technologies and methodologies
• Help drive educational programs and training sessions for API developers and product teams within the Payments organization
• Identify and address technical and business risks associated with API exposure and consumption, including data security and compliance with relevant regulations and controls processes
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required Qualifications, Skills and Capabilities:

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple function
• Strong experience in designing, developing, and managing APIs. Familiarity with RESTful services, SOAP, GraphQL, and other API protocols
• Experience with system architecture and integrating diverse systems in a complex environment
• Experience working in or managing in a federated model organization where collaboration and coordination across multiple teams/projects are required
• Excellent communication skills to effectively articulate technical concepts to non-technical stakeholders and foster strong collaboration among diverse teams
• Experience leading cross-functional teams in a dynamic environment, with a track record of motivating and guiding teams to success
• Technical and Program Management experience

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.
Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.