Digital Channels Analytics, Sr Associate

Job Description
As an Analytics Senior Associate on the Digital Analytics Team, you'll support an extensive portfolio of digital products by using data to provide recommendations that enhance the customer experience and build long term, profitable customer relationships. You'll be part of a high performing team focused on improving Chase's Web and Mobile platforms for millions of customers.
Your expertise in digital data and analytical leadership will be used to help define OKRs, develop and measure A/B tests, answer strategic analytical questions, and create analytical plans to drive outcomes. You will be responsible for delivering actionable analysis in clear and compelling terms while building relationships with Digital Product, Tech, Design, and more.
Job responsibilities:

• Analyze, visualize, and tell compelling stories through data about digital customer behaviors
• Increase data-informed decisions through establishing partnerships, best practices, and clear communications
• Create experiment and analytical plans to measure the customer impact of new strategies
• Increase data-informed decisions and experimentation through establishing partnerships, best practices, and clear communications
• Provide consultation for the broader Data & Analytics organization as an expert in Digital data

Required qualifications, capabilities, and skills:

• Bachelor's degree is required (in data science, mathematics, statistics, econometrics, engineering, or related fields)
• 2+ years of experience analyzing customer experiences, digital products/usage
• Detail-oriented and structured thinker with a passion for analyzing data and providing clear actionable insights
• Ability to organize complex business problems and translate into analytical plans and execute with high quality
• Fluent in Tableau Desktop and be able to build compelling and user-friendly dashboard visualizations with accurate and precise storytelling
• Strong understanding in best practices of data visualization concepts with demonstrated ability to implement most impactful visualization of data for providing actionable insights
• Experience with web analytics

Preferred qualifications, capabilities, and skills:

• Experience with analytical tools such as Python, R, Alteryx, Tableau, and Adobe Analytics
• Experience working with Big Data environments (i.e., Hadoop, Teradata, Snowflake)
• Experience with A/B testing
• Strong slide-writing and presentation skills to deliver analytical insights

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.