Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.
Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy.
Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.
Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.
Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.
Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.
Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.
Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.
Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.
Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies.
Proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics) and an understanding of digital performance metrics.
Agile/Scrum Master, PMP, or PRINCE2 is preferred.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies
- Proficiency in analytics tools such as Google Analytics or Adobe Analytics
- Understanding of digital performance metrics
- Agile or Scrum Master certification
- PMP certification
- PRINCE2 certification
What We Do
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about?
