The Role
As a Digital Solutions Senior Business Analysts, you’ll be integral in designing solutions for our customer-facing associates in Fidelity Wealth, including Branch associates and Wealth Management Enablement Teams. You’ll be delivering associate-led, digital service transactions that are easy and intuitive for our branch associates and our clients. In addition, you’ll focus on eliminating non-digital activity throughout the transaction, supporting a service model that is digitally straight through.
Your work delivering digital service solutions will help scale our Wealth business so that more clients can spend time with Advisory Teams on what matters most.
The Expertise and Skills You Bring
• Bachelor's degree required
• 3-5 years of business analysis experience delivering customer or associate focused digital solutions of high value
• Client-obsessed with a passion to solve challenges through a data driven approach
• Experience working in an agile team
• An affinity for technology and stay up to date on industry innovations
• You employ strong story telling skills, conveying the vision and impact of digital solutions through using data and visualization"
The Team
The Digital Solutions Chapter helps create world class digital experiences at scale. Our chapter members humanize products, services, and experiences by:
· Integrating deep research & industry awareness
· Impacting product strategy
· Driving implementation across all client and associate touchpoints.
The Chapter sits within the Branch Digital Experience Product Area in Wealth whose mission is to deliver digitally powered service solutions that save time and make it easy for associates and clients to collaborate on what matters. We do this by deflecting, intercepting, and/or servicing in the branch and designing straight through processes to support our digital operating model. You will be part of an agile team that scales and grows our business
Certifications:Category:Business AnalysisFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
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What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
