Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
- Newly created position
- 12 months Fixed Term contract +
- Close to public transport/ Onsite parking
We’re looking for an experienced Digital Business Analyst to help translate strategic direction into practical, build-ready processes and requirements across a complex global Digital Marketing environment.
This is a role for someone who enjoys getting underneath how work really happens. You’ll work across business and technology teams to map current processes, identify gaps and pain points, design future-state workflows, define decision and governance logic, and turn requirements into artefacts that delivery teams can confidently build from.
What you’ll be doing
- Lead discovery across business and technical stakeholders to understand current workflows, handoffs, pain points and information gaps.
- Design detailed future-state processes covering intake, prioritisation, routing, decision points, governance, exceptions and escalation.
- Translate business needs into clear, build-ready requirements, including process flows, user stories, acceptance criteria, decision matrices and functional specifications.
- Help identify opportunities for workflow automation and AI-assisted processes, defining appropriate business rules, controls and human oversight.
- Partner across Digital Marketing, Marketing Technology, analytics, regional teams and delivery partners to validate requirements and solution designs.
- Define reporting and measurement requirements to demonstrate improvements in workflow, capacity, visibility and efficiency.
- Support implementation, adoption and continuous improvement as new ways of working are introduced.
About you
You’re an experienced Business Analyst who enjoys bringing structure to complex problems and turning ideas into practical solutions. You’re comfortable working across business and technology teams, asking the right questions, challenging assumptions and translating requirements into something that can be implemented.
You’ll bring:
- Strong experience in business analysis, requirements engineering and process modelling.
- Demonstrated experience designing complex current-state and future-state workflows.
- The ability to translate strategic direction into detailed process, data, functional and governance requirements.
- Strong stakeholder facilitation skills across business and technology environments.
- Experience defining decision logic, controls, exceptions and traceability within workflows.
- Strong written and visual communication skills.
Experience with Adobe Workfront, Workfront Planning, Workfront Fusion or another enterprise workflow/work-management platform would be highly regarded, as would experience across digital marketing, marketing operations, content supply chain or campaign workflows.
Exposure to workflow automation, AI-assisted processes, Agile delivery and operational reporting would also be advantageous.
for more information, please contact Ralph on [email protected]
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
Skills Required
- Strong experience in business analysis, requirements engineering, and process modelling
- Experience designing complex current-state and future-state workflows
- Ability to translate strategic direction into detailed process, data, functional, and governance requirements
- Strong stakeholder facilitation skills across business and technology environments
- Experience defining decision logic, controls, exceptions, and traceability within workflows
- Strong written and visual communication skills
- Experience with Adobe Workfront, Workfront Planning, Workfront Fusion, or another enterprise workflow or work-management platform
- Experience in digital marketing, marketing operations, content supply chain, or campaign workflows
- Exposure to workflow automation, AI-assisted processes, Agile delivery, and operational reporting
Cochlear Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cochlear and has not been reviewed or approved by Cochlear.
-
Leave & Time Off Breadth — Flexible work policies—such as work-from-home options and structured time away—are seen as a major asset for many corporate and hybrid roles. Offerings include PTO, paid sick leave, floating holidays, parental leave, and hybrid/remote flexibility by department.
-
Healthcare Strength — Medical, dental, and vision coverage are described as comprehensive, with access to HSA/FSA and TeleHealth services. This forms a solid foundation within what is viewed as a standard corporate benefits package.
-
Wellbeing & Lifestyle Benefits — Wellness events, free office lunches, and food trucks are appreciated as day-to-day perks. Employee assistance programs, tuition reimbursement, and employee hearing aid discounts add to the lifestyle-oriented offering.
Cochlear Insights
What We Do
Hear now. And always As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss. Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing. We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it. That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing. Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear. Social Media Terms of Use http://bit.ly/2qRMEvY
