Cat Digital delivers digital and technology solutions that power Caterpillar's world-famous yellow iron.
The Role
The Digital Business Analyst gathers and documents business and functional requirements, translates needs into user stories and acceptance criteria, and maintains traceability across design, development, testing, and implementation. The role facilitates stakeholder workshops, supports Agile backlog refinement and sprint planning, collaborates with React and Java/Spring Boot engineering teams, defines UAT scenarios, and validates APIs, JSON responses, and delivered functionality. The analyst also uses Azure DevOps and AI-powered tools to improve requirements and solution delivery.
Summary Generated by Built In
Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary:
The Service Options team within CAT Digital is expanding to support the Speed to Quote initiative, aiming to improve how service option data is created, managed, and delivered for Caterpillar and dealers when quoting rebuilds, maintenance, and repairs. As a Digital Business Analyst on the CAT Digital - Global Services Engineering Application Team, you will help develop a centralized customer hub in partnership with the Helios Team, integrating three existing applications (Service Options Collaborator, CAT Certified Rebuild, and CAT Calculated Web) with a newly integrated single capability within the Service Information System.
What You Will Do:
What You Will Have:
Considerations For Top Candidates:
Summary Pay Range:
$89,210.00 - $133,810.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position.
Posting Dates:
October 21, 2026 - November 1, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary:
The Service Options team within CAT Digital is expanding to support the Speed to Quote initiative, aiming to improve how service option data is created, managed, and delivered for Caterpillar and dealers when quoting rebuilds, maintenance, and repairs. As a Digital Business Analyst on the CAT Digital - Global Services Engineering Application Team, you will help develop a centralized customer hub in partnership with the Helios Team, integrating three existing applications (Service Options Collaborator, CAT Certified Rebuild, and CAT Calculated Web) with a newly integrated single capability within the Service Information System.
What You Will Do:
- Engage business stakeholders to understand business objectives, challenges, pain points, and desired outcomes.
- Eliciting, analyzing, and documenting business and functional requirements from stakeholders, product owners, and UX designers.
- Facilitate requirements discussions and translate business needs into well-structured user stories, acceptance criteria, and functional specifications in Azure DevOps (ADO) work-item tracking.
- Create and utilize AI Agentic custom skills for generating structured user stories and acceptance criteria, functional requirements description needs to outline the agent's role, input sources, core processing loop, validation rules, and output format.
- Identify gaps, conflicting requirements, process dependencies, and impacts to upstream and downstream processes.
- Maintain traceability between business requirements, solution design, testing, and implementation.
- Facilitate workshops, interviews, and collaborative sessions with cross-functional teams including UX designers, software engineers, QA, and DevOps engineers in an Agile/Scrum delivery model.
- Support backlog refinement and sprint planning by ensuring stories are well-defined, prioritized, and accompanied by clear acceptance criteria before entering a sprint.
- Collaborate with frontend (React) and backend (Java / Spring Boot) engineers to validate that implemented features meet stated requirements, including real-time RESTful API behaviors and JSON responses.
- Collaborate with the QA team to define test scenarios, participate in user acceptance testing (UAT), and verify that delivered software meets functional and non-functional requirements.
- Maintain traceability between business requirements, user stories, and test cases throughout the software development life cycle.
What You Will Have:
- Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Considerations For Top Candidates:
- Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent professional experience.
- Experience working in technical, product, business analyst, or solution delivery roles with the ability to bridge business and technology teams.
- Strong understanding of application development concepts, system integrations, APIs, and JSON-based data structures and responses.
- Proven experience gathering and documenting business and functional requirements for software solutions.
- Experience creating and maintaining functional design documents, process flows, solution documentation, and feature specifications.
- Ability to decompose complex business requirements workflows, user stories, epics, and actionable development tasks.
- Experience defining acceptance criteria and supporting test case development.
- Demonstrated experience partnering with Quality Assurance (QA) teams and supporting User Acceptance Testing (UAT) activities.
- Experience managing, prioritizing, and maintaining product backlogs in Azure DevOps; experience with Jira and Confluence is also preferred.
- Familiarity with Microsoft Dynamics 365 solutions, service processes, and content authoring or knowledge management environments.
- Experience creating process maps, workflow diagrams, and solution documentation to communicate business and technical requirements.
- Proficiency with document management and collaboration platforms such as SharePoint.
- Strong analytical, problem-solving, organizational, and stakeholder management skills.
- Experience leveraging AI-powered tools to improve productivity, documentation, requirements analysis, content creation, and overall solution delivery effectiveness.
Summary Pay Range:
$89,210.00 - $133,810.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position.
Posting Dates:
October 21, 2026 - November 1, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
Skills Required
- Knowledge of business analysis tasks, techniques, and tools
- Decision-making and critical-thinking skills
- Effective written and verbal communication skills
- Knowledge of user acceptance testing activities, tools, and techniques
- Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent professional experience
- Experience in technical, product, business analyst, or solution delivery roles bridging business and technology teams
- Understanding of application development concepts, system integrations, APIs, and JSON data structures
- Experience gathering and documenting business and functional requirements for software solutions
- Experience creating functional design documents, process flows, solution documentation, and feature specifications
- Ability to decompose complex business requirements into workflows, user stories, epics, and development tasks
- Experience defining acceptance criteria and supporting test-case development
- Experience partnering with QA teams and supporting UAT activities
- Experience managing, prioritizing, and maintaining product backlogs in Azure DevOps
- Experience with Jira and Confluence
- Familiarity with Microsoft Dynamics 365, service processes, and content authoring or knowledge-management environments
- Experience creating process maps, workflow diagrams, and solution documentation
- Proficiency with SharePoint or similar document-management and collaboration platforms
- Strong analytical, problem-solving, organizational, and stakeholder-management skills
- Experience using AI-powered tools for productivity, documentation, requirements analysis, content creation, and solution delivery
What the Team is Saying
Pradeep
Software Engineer
Christina
Platform Services
Chad
Business Intelligence & Visualization
Madison
Recruiter
Rakshan
Digital Product Manager
MacGregor
Lead Software Engineer
Stan
Software Engineering Manager
Caterpillar Compensation & Benefits Highlights
-
Retirement Support — Retirement plans are highlighted as a standout element, with a strong company match and an additional company contribution noted for certain groups. Feedback suggests this is a notable strength of the package, with specifics dependent on plan and eligibility.
-
Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, HSAs/FSAs, wellness resources, and mental-health support through the EAP. Feedback suggests these offerings are competitive and broadly well regarded.
-
Parental & Family Support — Paid parental leave and adoption assistance are explicitly included, with adoption reimbursement and supportive leave policies emphasized. Feedback suggests family support is generous and a meaningful part of total rewards.
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The Company
What We Do
Cat Digital is the digital and technology arm of Caterpillar Inc., responsible for bringing digital capabilities to our world-famous yellow iron. With over 1.5M connected assets worldwide, our teams use data, technology, advanced analytics and AI capabilities to help solve our customers' toughest challenges.
Why Work With Us
At Cat Digital, we're accelerating Caterpillar's digital transformation to help customers solve their toughest challenges. Our teams use enterprise-wide data, emerging technologies, and customer insights to deliver solutions that drive real-world impact. Join us as we create innovative experiences that help customers succeed and power the world aro
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Caterpillar Teams
Caterpillar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
