We are looking for a Digital Business Analyst (eCommerce & CRM) to support the delivery of seamless and scalable digital customer experiences. This role plays a key part in ensuring the stability, performance, and continuous improvement of our eCommerce and CRM platforms, working closely with the Customer Experience Product Owner and cross-functional teams.
You will translate business needs and customer insights into actionable solutions, helping to shape consistent and effective digital experiences across regions and brands.
- Gather, analyze and translate business requirements into clear, actionable solutions
- Identify recurring issues, experience gaps, and optimization opportunities
- Coordinate and execute functional testing, user acceptance testing (UAT), and release validation
- Develop recommendations for product enhancements, technical improvements, and process optimizations aligned with business goals and customer needs
- Partner closely with the Product Owner and Technical Architect to evaluate solution options and balance business and technical considerations
- Document business processes, customer journeys, functional requirements, user stories, and acceptance criteria
- Ensure platform stability, consistency, and readiness across multiple markets and regions
- Support the rollout and scaling of new features in alignment with product priorities
- Collaborate with cross-functional teams, including Digital Customer Experience, IT, CRM, ERP and Analytics, to ensure successful delivery.
- Experience in Business Analysis, typically gained over 3 to 7 years in a relevant role, including requirements gathering, process mapping, and stakeholder collaboration
- Experience working with CRM or eCommerce platforms (such as Salesforce or similar systems)
- Understanding of digital customer journeys across eCommerce and CRM environments
- Experience with testing processes, including user acceptance testing and release validation
- Ability to translate business needs, customer feedback, and data into actionable improvements
- Strong analytical, organizational, and collaboration skills
- Ability to work effectively in a fast-paced, cross-functional environment.
- Experience working in Agile environments (such as SAFe) and a solid understanding of the Agile software development lifecycle (SDLC)
- Experience with middleware or system integrations
- Familiarity with global or multi-region digital platforms
- Experience with data visualization tools such as Power BI or Tableau
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Skills Required
- 3 to 7 years experience in Business Analysis including requirements gathering, process mapping, and stakeholder collaboration
- Experience working with CRM or eCommerce platforms (such as Salesforce or similar systems)
- Understanding of digital customer journeys across eCommerce and CRM environments
- Experience with testing processes, including user acceptance testing (UAT) and release validation
- Ability to translate business needs, customer feedback, and data into actionable improvements
- Strong analytical, organizational, and collaboration skills
- Ability to work effectively in a fast-paced, cross-functional environment
- Experience working in Agile environments (such as SAFe) and understanding of the Agile SDLC
- Experience with middleware or system integrations
- Familiarity with global or multi-region digital platforms
- Experience with data visualization tools such as Power BI or Tableau
Emerson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerson and has not been reviewed or approved by Emerson.
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Retirement Support — Retirement programs have been strengthened with a 401(k) plus company-supported contributions such as profit sharing and a recent cash-balance transition for certain participants. These features are positioned as differentiators among large industrial peers.
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Equity Value & Accessibility — An employee stock purchase plan introduced in 2026 enables discounted share purchases via payroll deductions. This adds an accessible ownership element to the total rewards mix.
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Leave & Time Off Breadth — The package includes PTO, holidays, sick leave, and parental leave within a broad benefits suite. Coverage breadth aligns with large-employer norms across locations, though specifics vary.
Emerson Insights
What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
