Digital Assets Support

About OUTFRONT

We are one of North America’s most innovative media companies. We leverage the power of creative excellence, unbeatable locations and smart audience data to change the game for advertisers. Our purpose as a company is to help people, places and businesses grow stronger. To do this, we make meaningful connections between brands and people when they are outside of their homes through one of the largest and most diverse sets of out-of-home assets including billboards, transit and mobile displays across the U.S. We connect diverse audiences across over 150 markets and conduct our business considering all our stakeholders, from clients and employees, to the communities where we operate. We are committed to creating a diverse and inclusive work environment that promotes the growth of our people. Come join our industry-leading team!

What We Offer

OUTFRONT offers a comprehensive benefits program including:

• Medical, Dental, Vision (including same and opposite-sex domestic partners)
• HSA and FSA plans, Family Benefits, Pet Benefits
• 401(k) Plan with an Employer Match
• Paid Time Off, Commuter Benefits, Educational Assistance
• Robust Diversity, Equity and Inclusion program including 7 Employee Resource Groups (ERGs)

Job Summary

The Digital Assets Support rep will work in an in-house help desk call center environment as first line of support. This position is responsible for receiving incoming equipment and content problem notification calls and emails relating to the LED Digital Billboard Network from company sales offices, in-house posting group and field operations personnel and to monitor digital display hardware and software diagnostic systems and confidence cameras for problems. The primary task is to generate a help desk ticket and evaluate the problem for immediate action or forward to next level of support, as well as monitor, alert and report status of open service tickets and generate other reports as requested.

The hours of this role are: Friday 8am - 4pm, Saturday & Sunday 6am - 6pm, Monday 8am-4pm.

What You'll Do

• Provide first line of support for incoming technical calls.
• Respond to monitoring alerts from field installed hardware and software.
• Identify problems and escalate to appropriate next level of support as necessary, including discussions with external vendors.
• Remotely re-set digital control equipment when appropriate.
• Perform network diagnostic tasks to check connectivity.
• Maintain a deep understanding of company hardware and software systems.

Your Qualifications

• Computer skills required: MS Office Suite (Outlook, Word, Excel, Access).
• Ability to follow complex instructions through to completion, with minimal supervision.
• Ability to keep company information confidential.
• Excellent phone skills and capable of wearing a phone headset.
• Understanding of computer networking components.
• Very detail-oriented.
• Excellent verbal, written and interpersonal communication skills.
• Analytical thinker with technical aptitude.
• Highly conscientious and task-oriented.
• Ability to multi-task between systems.
• Spanish as a second language helpful

The salary range for this role is $25-$27/per hour.  Compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers and market benchmarks evaluated for the scope and responsibilities of the position.  Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the Washington Salary Transparency Law. 

To all Recruitment Agencies: OUTFRONT Media LLC does not accept agency and unsolicited resumes. Please do not forward resumes to our OUTFRONT Media employees or any other company location.

OUTFRONT Media is not responsible for any fees related to unsolicited resumes.

OUTFRONT Media Is An Equal Opportunity Employer

All applicants shall receive equal consideration without regard to race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status or disability. Please refer to the OUTFRONT Media Affirmative Action policy statement.