Digital and Design-Business Analysis- Senior Product Associate

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Digital and Design team of Commercial Investment Banking, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities

• Collaborate with the Product Manager and stakeholders to identify new product opportunities through user research and discovery, aligning with business, customer, and market needs.
• Conduct detailed analysis of business processes and workflows to identify areas for improvement, considering upstream and downstream implications of new product features.
• Gather and document clear, concise, and comprehensive business requirements, facilitating meetings and workshops to gather information and validate these requirements.
• Break down requirements into actionable stories and groom them with the technology team, working closely with technology, design, UAT, and data teams throughout the development lifecycle.
• Assist in the design, testing, and implementation of new systems and processes, analyzing, tracking, and evaluating product metrics.
• Provide training and support to end-users for successful adoption of new systems and processes, acting as the primary point of contact for product-related inquiries and issues.
• Collaborate with control, compliance, and legal partners to ensure product solutions meet compliance standards, while staying up-to-date with industry trends and best practices in business analysis and technology.

Required qualifications, capabilities, and skills

• Possesses proficient knowledge of the product development lifecycle and a Bachelor's degree in Information Technology or a related field.
• Brings 8-10 years of experience as a Business Analyst/Product Associate or in a similar role within the BFSI industry, with expertise in agile product development environments.
• Demonstrates a good understanding of digital channels, technology stacks, and APIs, along with sound knowledge of human-centric design principles and hands-on experience with tools like JIRA, Confluence, Figma, LUCID, and PowerPoint.
• Exhibits strong analytical and problem-solving skills, with the ability to work independently and as part of a team, complemented by excellent communication and interpersonal skills.

Preferred qualifications, capabilities, and skills

• Master's degree in Business Administration is an advantage.
• Certification in Business Analysis (e.g., CBAP, CCBA) and Agile (e.g. PSPO) are preferred.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.