The Role
Analyze ecommerce and digital performance data to identify growth, conversion, engagement, and retention opportunities. Build dashboards, KPI frameworks, reporting solutions, and measurement strategies; ensure analytics implementation and data quality; evaluate customer journeys, marketing, merchandising, and product performance; analyze experiments and optimization opportunities; and communicate actionable recommendations to cross-functional teams and leadership.
Summary Generated by Built In
Deliver analytics and insights to drive increased engagement, adoption, and retention across all digital platforms, digital tools and services to grow myDG Delivery. Help evaluate new/emerging digital engagement opportunities aimed at creating strategic advantages for Dollar General’s digital platforms. Be the advocate for digital data integrity, partnering closely with I.T./outside contractors. Also partners with the Digital Product team on Digital Coupons and Offers Gallery, Loyalty, Subscription and more to ensure digital engagement & ecommerce data integrity are a top priority.
Job Responsibility
- Analyze ecommerce performance and delivery actionable insights – monitor KPI’s conversional funnel performance, customer behavior, revenue trends, and product/category performance to identify growth opportunities and revenue targets. (25%)
- Develop reporting, dashboards, and measurement strategies – Build and maintain executive dashboards, KPI frameworks, recurring reporting, and analytics solutions that enable data driven decision-making across ecommerce, site merchandising, DGMN and marketing. (20%)
- Drive conversion optimization and digital experience improvements – Partner with UX, product, and ecommerce teams to identify optimization opportunities, analyze A/B tests, and improve website/app performance. (15%)
- Own analytics implementation and data quality – Manage tracking requirements, analytics tagging, event measurement, data validation, and reporting accuracy in partnership with technology teams. (15%)
- Analyze site merchandising, marketing, and customer performance – Evaluate acquisition channels, digital shelves, landing pages, search conversion, campaigns, customer segments, retention trends, and lifecycle performance to improve customer growth and engagement. (15%)
- Collaborate cross-functionally and communicate insights – Translate complex analytics into clear recommendations for leadership, merchandising, marketing, operations, and product teams. (10%)
Job Qualifications
- Ecommerce analytics and business acumen
- Data analysis and insight generation
- Analytics tools and technical expertise
- Conversion rate optimization and experimentation
- Communication and cross-functional influence
Education/Experience
- 3–5 years of experience in digital analytics, ecommerce analytics, web analytics, product analytics, or marketing analytics
- Experience supporting B2C ecommerce, retail, DTC, marketplace, or omnichannel businesses
- Proven experience analyzing digital customer journeys, conversion funnels, site/app performance, and revenue-driving opportunities
- Experience developing dashboards, reporting frameworks, and KPI measurement strategies
- Experience partnering with ecommerce, marketing, product, UX, merchandising, and technology teams
- Hands-on experience with analytics tools, data visualization platforms, and digital measurement implementations
- Experience with A/B testing, CRO, customer segmentation, and performance optimization preferred
- Bachelor’s degree required
Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Skills Required
- 3-5 years of experience in digital analytics, ecommerce analytics, web analytics, product analytics, or marketing analytics
- Experience supporting B2C ecommerce, retail, DTC, marketplace, or omnichannel businesses
- Experience analyzing digital customer journeys, conversion funnels, site or app performance, and revenue-driving opportunities
- Experience developing dashboards, reporting frameworks, and KPI measurement strategies
- Experience partnering with ecommerce, marketing, product, UX, merchandising, and technology teams
- Hands-on experience with analytics tools, data visualization platforms, and digital measurement implementations
- Experience with A/B testing, conversion rate optimization, customer segmentation, and performance optimization
- Bachelor's degree
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The Company
What We Do
pOpshelf is Dollar General’s retail store concept built around an affordable, stress-free shopping experience and rotating, trend-led finds. Its assortment includes seasonal merchandise, housewares and home décor, health and beauty products, cleaning and paper supplies, party goods, candy and snacks, toys, games, electronics, and more. Most items are priced at $5 or less, helping shoppers pick up everyday essentials and special treats.
