The Role
The Digital Adoption Solutions Engineer will deliver WalkMe solutions in SAP environments, focusing on customer implementations, quality assurance, and collaboration with stakeholders.
Summary Generated by Built In
WalkMe pioneered the Digital Adoption Platform (DAP) to transform user experiences in today’s complex digital environments. Our platform overlays enterprise applications to simplify software usage, drive adoption, and maximize return on digital investments. Today, over one-third of Fortune 500 companies rely on WalkMe to improve productivity, efficiency, and user experience across their core systems.
We are seeking a Digital Adoption Solutions Engineer to join WalkMe’s SAP Embedded Program. This role focuses on hands-on delivery of WalkMe solutions embedded within SAP platforms, supporting customer-facing implementations that drive adoption, usability, and business value.The Solutions Engineer will work closely with Program Managers, Solution Architects, and cross-functional stakeholders to build, test, and maintain high-quality WalkMe solutions aligned with defined business objectives and SAP best practices. This is an execution-focused role with strong exposure to enterprise customers and SAP environments, offering a growth path into advanced solution ownership and technical specialization.
So what will you actually be doing?
- Build and implement WalkMe digital adoption solutions embedded within SAP platforms (e.g., SuccessFactors, S/4HANA, Ariba, SAP CX).
- Deliver WalkMe solutions according to defined requirements, timelines, and quality standards for external-facing customer projects.
- Participate in solution design discussions to translate business requirements into effective digital adoption experiences.
- Own assigned build components end-to-end, including configuration, testing, and iteration based on feedback.
- Execute quality assurance testing to ensure solutions meet accessibility, responsiveness, and cross-browser/platform standards.
- Collaborate with Program Managers and Solution Architects to support successful customer deliveries.
- Maintain and enhance existing WalkMe implementations through SAP releases, environment changes, or evolving business processes.
- Document solutions and build logic to support scalability, maintainability, and knowledge sharing.
- Work with Product, R&D, and Support teams to provide feedback on product capabilities, limitations, and enhancements related to SAP use cases.
- Continuously identify opportunities to improve solution effectiveness, user experience, and adoption outcomes.
What should you bring to the table?
- 1+ years of experience in customer facing roles with technical background (tech support, pre-sales, professional services etc).
- Basic to intermediate knowledge of HTML, CSS.
- Understanding of UX/UI principles and user-centered design concepts.
- Experience working on projects with external stakeholders or customers.
- Strong attention to detail and commitment to delivering high-quality solutions.
- Ability to manage assigned tasks independently while collaborating within a broader program team.
- Full professional proficiency in English (written and spoken).
Bonus Points
- Hands-on experience building with WalkMe or similar digital adoption / UX enablement tools.
- Familiarity with SAP platforms such as SuccessFactors, S/4HANA, Ariba, or SAP CX.
- Exposure to QA processes, accessibility standards, and responsive design best practices.
- Basic understanding of project management concepts (scope, milestones, dependencies).
- Experience working in global, cross-functional, or enterprise environments.
- Background in Industrial Engineering, Information Systems, Software Engineering, or equivalent practical experience.
- Experience supporting customer-facing implementations or enterprise software deployments.
Top Skills
CSS
HTML
Sap Ariba
Sap Cx
Sap S/4Hana
Sap Successfactors
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The Company
What We Do
Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software.
