Digital Adoption Instructional Designer

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are seeking a highly skilled and motivated Digital Adoption Instructional Designer to join our Ferguson Academy Instructional Design team! This role involves managing our Digital Adoption Platform (DAP) - Pendo and creating engaging learning experiences that drive user adoption and proficiency. The ideal candidate will have a strong background in digital adoption strategies, instructional design, and project management.

Location:

This role is approved to be fully remote and can be based anywhere in the United States.

Responsibilities:

• Collaborate with subject matter authorities to develop and implement digital adoption strategies that align with business goals.
• Handle the DAP product lifecycle, including planning, execution, and evaluation of digital adoption initiatives.
• Conduct needs assessments and analyze user data to identify learning gaps and opportunities for improvement.
• Build and maintain comprehensive documentation, including user guides, training materials, and support resources.
• Supervise and evaluate the effectiveness of digital adoption programs, making data-driven recommendations for enhancements.
• Stay current with industry trends and standard processes in digital adoption and instructional design.
• Create and produce captivating learning materials, such as e-learning modules, instructional videos, and interactive guides, using tools like Articulate Storyline 360 and Rise as needed.

Qualifications:

• Bachelor's degree in Instructional Design or a related field preferred.
• Proven experience of 3-5 years in digital adoption and instructional design, preferably in a corporate setting.
• Expertise with Pendo strongly desired.
• Proficiency in e-learning authoring tools such as Articulate Storyline 360, Rise, Vyond and Adobe Creative Suite.
• Experience in Walkme and Whatfix ideal.
• Knowledge of user experience (UX) design principles.
• Certification in instructional design, digital adoption or program/project management.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills, with the ability to work optimally with cross-functional teams.
• Analytical mindset with the ability to interpret data and make informed decisions.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#LI-Remote

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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$4,124.70 - $6,783.70

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information