Digital Adoption and Workplace Experience Product Owner Lead

Posted 7 Days Ago
Be an Early Applicant
Hiring Remotely in Office, Machaze, Manica, MOZ
Remote
Senior level
Other
The Role
Lead enterprise digital adoption and M365 productivity portfolio with emphasis on Copilot and Copilot Agents. Define roadmaps, governance, operating models, and DAP Center of Excellence. Drive implementation, training, analytics, KPIs, vendor relationships, and cross-functional partnerships to scale adoption and ensure security, compliance, and business value.
Summary Generated by Built In
PPG is hiring a Digital Adoption and Workplace Experience Product Owner Lead to join our Digital team! The Digital Adoption & Workplace Experience Product Owner Lead is an experienced leader within the IT Change Management & Communications organization. You will have end-to-end accountability for the enterprise adoption roadmap. You will also be responsible for Copilot implementations and training. Additionally, you will define and governs the emerging Copilot Agents ecosystem. This includes shaping how we structure, govern, and scale this new area across the enterprise. You will operate at the intersection of product ownership, technical understanding of platforms, digital adoption, and enterprise change leadership.

Key Responsibilities

  • Own the enterprise productivity tooling portfolio, including M365 and other productivity, collaboration, and digital enablement tools.

  • Define the enterprise productivity roadmap, ensuring alignment to business priorities and employee experience outcomes.

  • Define and own the enterprise M365 adoption and enablement roadmap, with a strong focus on Copilot capabilities, releases, and enablement.

  • Lead the end-to-end Copilot implementation strategy, including pilots, phased rollouts, scaling, and continuous improvement.

  • Partner closely with Microsoft and GWS to plan and execute Copilot implementations, training, and adoption programs.

  • Define the vision, governance, and operating model for Copilot Agents, including standards for deployment and scale.

  • Build, lead, and mature the Digital Adoption Platform (DAP) Center of Excellence, including operating model, governance, standards, and ways of working.

  • Define and enforce governance standards for:

    • Copilot and Copilot Agents usage.

    • Agent lifecycle management (design, deployment, maintenance, retirement)

    • Security, privacy, compliance, accessibility, and data protection

  • Continuously evolve governance models as Copilot and Agents capabilities mature.

  • Act as a trusted advisor to GWS, Microsoft, and senior leaders.

  • Partners across IT, AI CoE, Learning & Development, Change Management, and functional teams to drive consistency and best practices.

  • Collaborate with platform owners, Product Managers, Application Leads, and end users to identify high-impact use cases.

  • Manage relationships with external vendors and consultants supporting DAP and M365 adoption initiatives.

  • Serve as the Product Owner Lead for all digital adoption platforms, defining product vision, roadmap, and prioritization of features and enhancements.

  • Oversee planning, execution, testing, rollout, and adoption of new tools, features, pilots, and scaled initiatives, including on-going training needs.

  • Manage and forecast roadmaps, dependencies, resource needs, and delivery timelines across multiple initiatives.

  • Manage licensing and chargeback model, including reporting and usage KPIs, across enterprise.

  • Define and track KPIs to measure adoption, engagement, and business value for initiatives and other DAP tools.

  • Monitor usage analytics, satisfaction metrics, and feedback to drive continuous improvement

  • Provide executive-ready reporting and insights on digital adoption performance and outcomes.

Qualifications

  • Bachelor's degree in information technology, Computer Science or a related field.

  • 6+ years of experience in IT, digital workplace, product ownership, or digital adoption roles.

  • 4+ years of people management experience leading teams or functional groups.

  • Preferred experience leading enterprise M365 adoption programs, DAP initiatives, governance models, and global change initiatives.

  • Product Owner or Product Management certifications

  • Change Management or Digital Adoption certifications.

  • Technical understanding of platforms: Microsoft 365 applications, Copilot, agents, and enterprise IT ecosystems.


How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.


About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
 

Skills Required

  • Bachelor's degree in information technology, Computer Science, or related field
  • 6+ years experience in IT, digital workplace, product ownership, or digital adoption roles
  • 4+ years people management experience leading teams or functional groups
  • Product Owner or Product Management certifications
  • Change Management or Digital Adoption certifications
  • Technical understanding of Microsoft 365 applications, Copilot, agents, and enterprise IT ecosystems
  • Experience leading enterprise M365 adoption programs, DAP initiatives, governance models, and global change initiatives

PPG Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PPG and has not been reviewed or approved by PPG.

  • Retirement Support 401(k) matching, a Retirement Savings Plan, and mentions of pension structures are part of the package. Feedback suggests these programs strengthen long-term financial security and add meaningful value to total compensation.
  • Leave & Time Off Breadth Paid holidays, sick days, vacation, and volunteer time off are provided alongside parental leave and adoption assistance. Feedback suggests the breadth of leave options supports work-life needs across different life stages.
  • Flexible Benefits A wide menu includes medical/dental/vision, FSAs/HSAs with company seed contributions for HDHP enrollees, an EAP, and numerous voluntary options such as accident, critical illness, hospital indemnity, legal, and pet insurance. Feedback suggests the variety and optionality help employees tailor coverage to their circumstances.

PPG Insights

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The Company
HQ: Pittsburgh, PA
24,987 Employees
Year Founded: 1883

What We Do

PPG: We protect and beautify the world.® At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $18.2 billion in 2023. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @PPG on X and @PPGIndustries on Facebook, Instagram and Threads

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