Digital Account Manager

The Digital Account Manager is responsible for driving revenue from a broad range of customers and distributors across Japan who are not directly managed by Field Account Managers. These customers either currently purchase or are expected to purchase Sartorius Stedim products. This role actively promotes the full BioProcess portfolio and is tasked with building and maintaining ongoing or new customer relationships to strengthen Sartorius's position within target organizations.

Main Responsibilities & Tasks:

• Responsible for selling the full BioProcess portfolio primarily through remote engagement with assigned accounts
• Achieve growth targets and performance objectives within assigned accounts
• Identify and develop prospects within assigned accounts, mainly through remote research and outreach
• Leverage Sartorius solutions to address critical customer challenges from early development to commercial manufacturing
• Support existing business within assigned accounts and uncover additional opportunities across upstream and downstream processes
• Identify customer needs and pain points, and propose products as tailored solutions
• Collaborate closely with Product Management, Technical Teams, Marketing Partners, and internal stakeholders to support value-based offerings throughout the sales process
• Conduct negotiations, provide quotations, and close deals with customers
• Coordinate with Field Account Managers to support customer engagement based on project scope and situation
• Continuously monitor market trends, including competitive landscape and best practices, and share insights with relevant internal teams to enable proactive responses

Qualifications & SkillsMinimum Requirements

• Bachelor’s degree (any major; Life Sciences-related fields preferred)
• At least 1 year of experience in sales or account management (industry not specified)
• Excellent communication skills in Japanese
• Passion and energy for building strong relationships with Japanese customers and distributors
• Strong team player
• Positive attitude, willingness to take on challenges, and adaptability to change
• Commitment to continuous learning and responsibility for new products
• Interest in working in a global organization and proactive communication with overseas colleagues (e.g., TOEIC score of 500 or higher)
• Native-level Japanese proficiency (reading, writing, speaking, and telephone communication)
• Proficiency in PC applications (e.g., Microsoft Office, O365 etc.)
• Willingness to commute to the office up to 80% of the time

Ideal Qualifications

• Bachelor’s degree in Life Sciences, Biotechnology, or a related field
• 3+ years of experience in the pharmaceutical industry (any role)
• Intermediate-level English proficiency (reading, writing, speaking)
• Strong communication skills via phone, video conferencing, and email with customer organizations, distributors, and internal stakeholders
• Excellent negotiation skills
• Financial literacy
• Ability to analyze sales data, identify trends, and develop sales strategies
• Skills in utilizing generative AI tools
• Experience with Salesforce CRM is a plus

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers