Digital Account Manager

Description

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Remote-Illinois/Wisconsin Location

SUMMARY: The Digital Account Manager will meet the goals of APC and its customers. This role is responsible for executing strategies to expand American Packaging’s presence within the assigned territory or market and grow Digitally Printed Packaging revenue through effective sales techniques, strong customer relationships, and consistent communication. The Digital Account Manager will ensure timely and exceptional service solutions and will independently manage and grow Digital accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Build strong product and customer knowledge, offering creative solutions to internal and external customers.
• Active pipeline development, identify key decision-makers and collaborate with business partners to secure opportunities.
• Manage accounts, develop and implement plans to increase market share.
• Develop strategies for NBOs and monitor their status in CRM/commercialization systems.
• Coordinate activities with Customer Service and Graphics.
• Administer pricing policies to maximize profitability and leverage commercialization tools to request or execute quotes.
• Set sales goals, prepare tailored proposals, and follow up with customers.
• Facilitate product development and ensure customer satisfaction.
• Develop sales plans, complete quarterly/monthly reports, and participate in industry events.
• Qualify leads and provide updates to Sales Leadership.
• Maintain CRM data promptly with accuracy and conduct market research for new opportunities.
• Ownership over AR collections where needed and support customer through urgent requests and quality issues to resolution. 
• Perform other duties as assigned.

Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. S.) from four-year college or university in Business, Sales, or Marketing or relevant field. A person should have above average analytical and organizational skills, be able to prioritize duties, and communicate well. 2+ years proven selling and relationship building experience preferred. 

LANGUAGE SKILLS 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure documents. Ability to effectively present information, including financial information, and respond to questions from top management, managers, general users and customers.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

These demands include:

• Remaining in a stationary position for extended periods of time and travel. 
• Moving through APC and customer facilities safety. 
• Operate office machines such as computers, copiers, fax machines, etc.
• Frequently communicates with co-workers; must be able to exchange accurate information in these situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Excel in a fast-paced dynamic environment.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at: [email protected].