Digital Accessibility & Risk Analyst (Internal Employment Opportunity)

Application Deadline: When applying, please keep in mind this posting will close at 11:59 pm the night before the posted "end date". Applications MUST be submitted prior to this deadline.

Current Employees: Do not apply via the OSU Career site. Instead, please login to your regular Workday account and visit the Jobs Hub to apply.

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This is an Internal Employment Opportunity

When applying you will be required to attach the following electronic documents:

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

Starting salary will be commensurate with skills, education, and experience.

For additional information please contact: Jared Haddock at [email protected]

This is an Internal Employment Opportunity

University Information and Technology (UIT) is seeking a Digital Accessibility & Risk Analyst. This is a full-time (1.00 FTE), 12-month professional faculty position.

At Oregon State University (OSU), University Information and Technology (UIT) is at the forefront of the university's technological transformation. UIT is dedicated to empowering the entire university community by providing secure access to the right data, tools, and services needed to navigate and shape their unique paths to success. By protecting OSU’s technological assets and managing resources efficiently, we enable the university to thrive in an ever-evolving landscape.  

Led by the Office of the Chief Information Officer (CIO), UIT manages IT operations for OSU’s three campuses, serving students in Oregon’s 36 counties and in more than 100 countries around the world. UIT's leadership philosophy centers around a human-centric and fully architected technology landscape, leveraging enterprise solutions for common good services while empowering individual colleges and business units to innovate and invest in their missions and initiatives.  

UIT designs and implements a seamless, interconnected digital ecosystem that aligns to the university’s strategic goals and maximizes impact. The division is comprised of trusted partners and consultants committed to igniting innovation and fostering a culture of continuous improvement by providing expert guidance and innovative solutions that support the university’s teaching, research, outreach and extension mission. Together, we are building a future where technology and education converge to create limitless possibilities.  

Located within the UIT Digital Experience team and reporting to the Assistant Director for Web Technologies, the Digital Accessibility & Risk Analyst serves as the administrative and process steward for vendor accessibility documentation, vendor-risk intake coordination, and institutional reporting that supports OSU's digital accessibility and vendor-risk infrastructure.

This organizational placement provides a neutral, enterprise-wide perspective, enabling the role to support and coordinate work across UIT Digital Experience, the Office of Information Security (OIS), Office of Procurement, Payment and Travel, and IT service management functions. The position operates alongside institutional IT Governance, Budget, and Portfolio Management functions, ensuring consistent processes, timely intake coordination, and transparent reporting across these domains.

The Analyst ensures that vendor accessibility documentation (VPATs/ACRs) is collected, maintained, and available to support procurement and governance decisions; that Higher Education Community Vendor Assessment Toolkit

(HECVAT) submissions are complete and properly coordinated with OIS; and that accessibility-related tickets and barrier reports are consistently tracked, routed, and responded to within expected service timelines.

This role contributes to institutional service management maturity by providing visibility into intake workflows and ticket responsiveness, helping ensure that accessibility and vendor-risk-related requests are handled in a timely, consistent, and accountable manner.

This position complements, and does not duplicate, the work of the Accessible Technology Specialist, who serves as one of OSU’s subject-matter experts and the UIT program leader for digital accessibility. The Analyst is not a technical, compliance, enforcement, or program ownership role. Instead, this position operates as a cross-functional coordinator and process steward, ensuring that accessibility documentation, vendor-risk intake, and service workflows are completed in a timely, consistent, and transparent manner across organizational boundaries.

Please note all OSU IT team members are expected to meet the following commitments:     

AI Statement: OSU IT embraces the transformative potential of artificial intelligence (AI) to drive innovation, enhance efficiency, and create meaningful impact across our teaching, research, and administrative functions. As a member of the OSU IT community, the person in this position is expected to thoughtfully engage with AI tools and practices, champion their ethical and responsible use, and actively contribute to the development of AI-driven solutions that uphold our institutional values and advance the university’s mission.  

Data Statement: OSU IT commits to deliver data as a strategic working asset and to enable data informed decision making across OSU. OSU IT leaders and staff lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.     

Inclusive Excellence Statement: OSU IT commits to and believes in the strength and value of inclusive excellence both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the OSU IT community, the person in this position is expected to foster and promote the values of inclusive excellence and demonstrate a commitment to inclusive excellence in their work.     

Security Statement: Proactively securing and protecting OSU’s digital assets and information systems is crucial to our missions of teaching and learning, research, and extension and engagement. All OSU IT professionals are directly responsible for providing high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community.   

Key Responsibilities:

• Maintains a centralized repository of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports (ACRs) for university-adopted tools, enterprise platforms, and digital services.
• Tracks documentation requirements throughout vendor onboarding, procurement, purchasing activities, and renewals, coordinating with vendors and procurement partners to obtain missing or outdated VPATs and ACRs.
• Serves as the administrative coordinator for incoming HECVAT submissions, ensuring completeness and readiness prior to routing to the Office of Information Security for technical review.
• Reviews HECVAT submissions for completeness, coordinates missing documentation, and tracks assessment lifecycles and aging.
• Serves as the administrative intake coordinator for accessibility barrier reports and related service requests submitted through reporting forms, ServiceNow, and other intake platforms.
• Monitors ticket queues and aging requests to support timely response, routing, escalation, and resolution of accessibility-related service requests.
• Develops and maintains dashboards, reports, and summaries that provide visibility into accessibility documentation status, HECVAT assessments, ticket performance, and related operational metrics.

Required Qualifications:

• Bachelor's degree in information technology, public administration, business administration, communications, library/information science, or a related field; OR an equivalent combination of education and relevant professional experience totaling at least four (4) years.
• Demonstrated professional experience in administrative coordination, process management, or workflow stewardship in a technology, higher education, procurement, or compliance-adjacent environment.
• Strong organizational skills with demonstrated ability to manage multiple concurrent workflows, track complex multi-party processes, and ensure timely follow-through on outstanding items.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with a wide range of stakeholders including vendors, technical staff, and senior institutional leadership.
• Demonstrated experience working with data, spreadsheets, and reporting tools to maintain tracking systems, develop dashboards, and produce accurate summary reports for administrative and leadership audiences.
• Demonstrated ability to work collaboratively, build effective cross-unit working relationships, and exercise sound professional judgment in navigating shared responsibilities across organizational boundaries.
• Willingness and ability to learn and apply institutional policies, accessibility documentation frameworks, and vendor-risk intake standards, including readiness to complete onboarding and ongoing professional development in digital accessibility concepts (e.g., HECVAT, VPAT/ACR, WCAG at a conceptual level).

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

Preferred Qualifications:

• Familiarity with vendor-risk assessment frameworks, including the HECVAT or similar tools used in higher education or enterprise technology procurement environments.

• Familiarity with VPAT/Accessibility Conformance Report (ACR) documentation standards and their role in technology procurement and accessibility governance.

• Conceptual familiarity with digital accessibility standards, including WCAG and Section 508, sufficient to understand documentation requirements and routing contexts. (Technical accessibility evaluation expertise is not required for this role.)

• Experience working in a higher education IT environment with familiarity with IT governance, vendor management, or procurement and contract management processes.

• Experience with IT service management (ITSM) platforms, intake ticketing systems, or workflow management tools (e.g., ServiceNow, Jira, or similar).

• Experience with data visualization or reporting tools (e.g., Power BI, Tableau, or similar platforms).

• Familiarity with Oregon State University's digital ecosystem, procurement processes, or institutional IT governance structure.

When applying, please keep in mind this posting will close at 11:59 pm the night before the posted "end date". Applications MUST be submitted prior to this deadline.

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.
OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. If this position has “critical or security-sensitive” responsibilities and/or driving duties and you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at [email protected].