People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.
Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact.
We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you.
About the Role
Aspora's Digital Gold product lets NRIs buy, hold and redeem gold across borders. We've launched in the UK and UAE with a partner in each market and we're expanding. You'll own operations for this business end-to-end — no one above you, no one below you.
You keep transactions flowing, reconciliations clean, escalations closed, and partners aligned and you do it AI-first: using AI to process data, automate the repetitive work and run several flows at once. As the business grows, this can grow into a broader role across Wealth and beyond.
Location: Bangalore | In Office
What You’ll Own
Run end-to-end operations for Digital Gold across the UK and UAE — order execution, settlement, redemptions and reporting.
Reconcile gold holdings and transactions across internal systems and partner platforms; investigate and close breaks fast.
Own escalations and user disputes from first flag to root-cause and closure.
Be the operational point of contact for the UK/UAE partners and manage partner transactions.
Handle chargeback and payment-dispute cases (evidence, representment, prevention) and compliance-linked cases (KYC/AML,jurisdictional requirements) alongside Compliance.
Build AI-driven automations and SOPs so all of this scales without adding headcount.
Monitor dashboards for anomalies and delays, drive fixes with product and engineering, and stand up operations for new markets as we expand.
Who You Are
AI-first by default — you already lean on AI (LLMs, automation tools) to process data, draft, and strip out manual steps. This is
the core of the role, not a bonus.
Genuine end-to-end ownership — comfortable being the only person on the function, setting your own priorities, and running it like your own business.
A track record of owning operations — we care more about what you've actually run and shipped than years on paper.
Having run a function solo counts double.
Strong with data - SQL and/or spreadsheets, dashboards, and reconciliation logic.
Sharp on transaction lifecycles, reconciliations, disputes/chargebacks, and partner coordination.
Calm and precise under time-sensitive, money-movement pressure
Strong Advantages of exposure to gold, commodities, or precious metals products. Worked across UK and/or UAE financial regulation. Have built your own automations or scripts (even lightweight) to replace manual ops.
Why Join Aspora?
• Own an entire business line end-to-end from day one — real scope, real autonomy.
• Be AI-first for real: you build the automation, you don't just work the queue.
• Clear path to a bigger role across Wealth and other areas as you prove out.
• Two live markets with more coming — you decide how new markets run.
Skills Required
- 3 - 5 years of experience in wealth operations
- Hands-on experience with Digigold or US equities operations
- Familiarity with global investment infrastructure
- Experience working with SQL, spreadsheets, and dashboards
- Proficiency with project management tools like Jira or Notion
- Knowledge of regulatory frameworks related to investment products
- Ability to liaise with external partners
What We Do
Aspora is transforming banking for non-resident Indians by offering a comprehensive cross-border financial operating system that connects individuals living and working internationally with their home countries.
