The Role
The Dialler Administrator will manage dialler campaigns, perform system support, create client codes, check daily debit orders, and configure PBX systems. They will also provide Asterisk system support and some scripting and development.
Summary Generated by Built In
Our innovative and growing company is looking to fill the role of a Dialler Administrator. The role will be responsible for the first line of communication – dialler individual to liaise across departments and clients to collect data for multiple dialler campaigns. Data is loaded daily as per the queuing requirements of the client and operation.
Responsibilities will include:
• System support purchased and in-house developed.
• New Client Code creation.
• Daily Debit Order checks.
• PBX configuration.
• Asterisk system support with some levels of Development and scripting.
Requirements
Required Experience
• 5 Years of Call center systems and agent support experience.
• 3 years of Asterisk system experience.
• 5 Years of Dialer administration and setup experience.
• 5 Years of SQL knowledge and experience with some data analytics.
• Quality assurance and development testing (Advantage).
Skills Required
- 5 Years of Call center systems and agent support experience
- 3 Years of Asterisk system experience
- 5 Years of Dialer administration and setup experience
- 5 Years of SQL knowledge and experience with some data analytics
- Quality assurance and development testing
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The Company
What We Do
Intuate Group offers technology and talent solutions including digital transformation, customer experience management, contact centre, data centre solutions, and staffing services. Their services are designed to help clients achieve strategic and operational objectives through the alignment of people, processes, and technology.
