The Role
Provide front-desk and scheduling support for Diagnostic Imaging: patient check-in, order entry, PACS image library management, retrieve/release images, process subpoenas and release requests, assist technologists, transport patients as needed, and perform related administrative duties.
Summary Generated by Built In
Primary City/State:
Osborn Medical Center - 7400 E Osborn Rd Scottsdale, AZ 85251Category:
Administrative SupportShift:
EveningDepartment:
RAD Administration- Thursday, Friday, & Saturday 3p-11:30p
- E. Osborn Rd @ N. Drinkwater Blvd
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
This position is responsible for providing departmental support in the areas of front desk, scheduling, maintaining and managing the library of digital images in accordance with departmental policies and needs. Will project a professional image, to include appearance, confidence, knowledge, and organization of work.
ESSENTIAL FUNCTIONS
- Responsible for working at the Diagnostic Imaging front desk: Greet and check in patients.
- Assists in some or all of these areas: • obtaining and reviewing physician orders, inputs orders for procedures and compiles patient’s case to be reviewed by radiologist, and patient data entry. • Receives and sorts incoming mail/faxes for distribution. • Assures that the work area is neat and orderly. • Runs and prints reports needed for the daily schedules of departments. • Obtain previous outside imaging pertaining to scheduled procedure the day before exam. • Ensures that forms, reports, and computer records are accurate and completed, according to specific guidelines as demonstrated by audit. • Logs patients into computer system and prepares appropriate paperwork. Notify appropriate modality/department. • Under the guidance of technologists, prepares patients for exams by providing necessary materials and instructions. • Provides paperwork prior to exam to patients which that pertain to prescreening for contrast allergies. • Delivers the patient’s paperwork to the technologist prior to the exam for review. • Responsible for managing the library of digital images. • Acts as a liaison with patient care providers and picture archival communication system (PACS). • Assists users/leaders to problem solve. • Assists staff to develop their computer skills, with the archive systems. • Assists physicians in retrieval of their patients’ archived data. • Demonstrates familiarity with application of current techniques and technologies as they relate to work assignments. • Responds to internal/external release of information requests. • Releases patient records/images in accordance with existing laws governing the confidentiality such as demonstrated by documentation. • Processes subpoenas and attorney requests for images. • Communicates effectively under sensitive and confidential situations to requesting parties in accordance with established policies as evidenced by observation. • Delivers images to requesting party in a timely manner. • Retrieves and validates images for distribution via printing. • Locates and prints Diagnostic Imaging films and/or downloads Diagnostic Imaging images to disc via the PACS’s digital computer system for all approved personnel and patients. • Accurately retrieves images from the archive manager and window levels the images for appropriate contrast/brightness criteria and formatting prior to printing, as demonstrated by observation • Transports patients in a safe and timely manner as needed.
- Performs other duties as assigned.
EDUCATION
- High School Diploma or GED Required
EXPERIENCE
- 6 months experience in a customer service oriented environment and/or scheduling and/or front office. Required or
- 1 year experience in a customer service-oriented environment and/or scheduling and/or front office Preferred
LICENSES AND CERTIFICATIONS
- Basic Life Support (BLS) - Certification Basic Cardiac Life Support (BCLS) card at date of hire or within 30 days from date of hire. Will not perform any duties listed with regard to transporting patients alone until employee has current BCLS card. Staff located at Deer Valley Medical Center and John C. Lincoln Medical Center need this BCLS due to transporter duties. Required and
We're all in for your career.
Skills Required
- High School Diploma or GED
- 6 months experience in a customer service-oriented environment and/or scheduling and/or front office
- 1 year experience in a customer service-oriented environment and/or scheduling and/or front office
- Basic Life Support (BLS) / Basic Cardiac Life Support (BCLS) certification at date of hire or within 30 days
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The Company
What We Do
This practice is a dedicated team of electrophysiologists, physician assistants, nurses and technicians, who as a group, are committed to treating and caring for patients experiencing problems with their heart's rhythm and electrical signaling.
