The Role
Owns courier and freight onboarding, verification, KYC, and regulatory compliance flows in Ecuador. Responsibilities include optimizing funnel conversion, managing WatchDocs configurations and migrations, monitoring metrics, developing compliance features with engineering, translating regulations into product requirements, preparing for regulatory changes, and supporting fleet launches. The role requires cross-functional leadership, analytics, dashboard ownership, and fluent Spanish and English communication.
Summary Generated by Built In
We are looking for a Supervisor to act as the single owner of courier and cargo onboarding flows, verification processes, and regulatory compliance for the Delivery Hub in Ecuador.
In this role, you will sit within the Supply department, which builds and protects our supply base across all geographies, and bridge the gap between regulatory rigor, product experience, and funnel conversion. Your job is simple to describe but difficult to execute: build a seamless, compliant onboarding machine that converts leads into active couriers while protecting the business against regulatory risks in Ecuador.
Key Responsibilities
- Own the courier and freight registration and verification funnel end-to-end in Ecuador holding final accountability for the aha-moment conversion rate.
- Develop the WatchDocs (registration platform) flow with the product team and agree on form configurations for the country.
- Monitor funnel metrics, diagnose anomalies, and run drop-off research (surveys, courier calls, field tests with local teams).
- Plan and execute WatchDocs data migrations from old to new platforms in Ecuador, tracking impact on registrations and conversion to avoid supply disruption.
- Own KYC, identity verification, and document requirements for the Courier and Freight verticals in Ecuador.
- Drive compliance platform features with engineering teams and maintain central compliance dashboards.
- Represent Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance with data-backed arguments.
- Prepare Ecuador for upcoming regulatory changes (e.g., labor and platform reforms) and support new launches in highly regulated environments.
- Run supply funnel optimization projects, quantifying business impact (conversion, GMV, Net Revenue) together with analytics.
- Own onboarding and compliance streams in quarterly and annual planning, maintaining single-source dashboards and concise decision-oriented materials for senior leadership.
- Support the launch of fleet project in Ecuador.
Qualifications
- Experience: 4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador. Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects in these markets is a strong advantage.
- Technical & Data Skills: Proficiency in SQL (BigQuery) for independent data extraction/validation, experience building BI dashboards (Tableau or similar), and project management tool mastery (Jira, Confluence).
- Domain Expertise: Deep understanding of KYC/identity verification flows and core marketplace metrics (GMV, active supply, done rate, activation, funnel conversion), including local document and verification requirements in Ecuador.
- Regulatory-to-Product Translation: Strong ability to translate complex legal and regulatory mandates in Ecuador. (e.g., labor and platform regulations) into clear product requirements while quantifying their business impact.
- Stakeholder & Cross-Cultural Management: Fluent in Spanish and English; Portuguese is an advantage. Strong communication skills for working with local teams across Ecuador. Confident pushing back on stakeholders with data when proposed requirements threaten conversion.
- Mindset: Extreme end-to-end ownership, pragmatic problem-solving in fast-changing regulatory environments, high execution discipline, and a long-term strategic vision.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, and social impact projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 47 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- 4+ years of experience in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador
- Hands-on experience with registration or onboarding funnels, identity verification, KYC, or regulatory projects
- Proficiency in SQL and BigQuery for independent data extraction and validation
- Experience building BI dashboards using Tableau or similar tools
- Mastery of project management tools such as Jira and Confluence
- Deep understanding of KYC and identity verification flows
- Understanding of marketplace metrics including GMV, active supply, done rate, activation, and funnel conversion
- Knowledge of local document and verification requirements in Ecuador
- Ability to translate Ecuadorian legal and regulatory mandates into product requirements
- Fluency in Spanish and English
- Portuguese language proficiency
- Strong communication and cross-cultural stakeholder management skills
- End-to-end ownership, pragmatic problem-solving, execution discipline, and strategic vision
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
