Support the growth of the card portfolio by driving issuance, activation, and utilization of debit, credit, prepaid, credit card and virtual card products in line with business targets.
Coordinate end-to-end card issuance processes, including card production, personalization, activation, renewal, replacement, and delivery to ensure timely and accurate service.
Analyze card issuance, activation, and transaction trends to identify opportunities for increasing customer adoption, card utilization, and transaction volumes.
Liaise with branches, customer service teams, and support functions to ensure efficient resolution of card-related issues and delivery of superior customer experience.
Manage operational relationships with card schemes, card personalization bureaus, and other service providers to ensure compliance with service level agreements and quality standards.
Monitor and report key performance indicators (KPIs) including card issuance volumes, activation rates, portfolio growth, transaction volumes, revenue generation, and customer usage trends.
Collaborate with sales, marketing, and digital channels teams to implement campaigns and initiatives that promote card acquisition, activation, and ongoing usage.
Identify and implement enhancements to card issuance and fulfillment processes to improve turnaround times, operational efficiency, customer satisfaction, and cost effectiveness.
Support the implementation and adoption of emerging card technologies and digital payment solutions, including tokenization, mobile wallets, contactless payments, and virtual cards.
Prepare periodic performance reports and provide business insights to support decision-making, portfolio optimization, and strategic growth initiatives.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
- Academic & Professional
ParticularsDetailSpecific Field or QualificationNeed Type[1]Education Bachelor’s degreeBachelor in Banking/Finance or equivalent
RQ
Professional QualificationsMerchant Acquiring and card backgroundAA
Master’s DegreeBusiness AdministrationAA
b. Experience
Total Minimum No of Years Experience Required4[1] Need Types are : RQ = Required, AA = Added Advantage
Skills Required
- Bachelor's degree in Banking/Finance or equivalent
- Minimum 4 years of relevant experience
- Merchant acquiring and card background
- Master's degree in Business Administration
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
