We are building a state-of-the-art security platform for large enterprises in the exciting and innovative new field of cloud security. Our open-core SaaS platform is used by thousands of developers, businesses, and enterprises to keep their cloud workloads secure.
We are looking for a talented DevSecOps Support Engineer to join our team to support our cloud security solutions for prospects and existing customers. This role will focus on post-sales technical support: providing expert product advice to customers, reproducing issues with the product, and helping to ensure our customer implementations are successful.
About the Team
None
Requirements
- At least 1-2 years in a support role mainly experience with Docker, Kubernetes, or Openshift
- Ability to reproduce product bugs, record actions, and work with engineers on a resolution
- Fluent English skills in a technical cloud domain
- Experience supporting users of a SaaS application product
- Excellent technical writing skills
- Experience supporting users of AWS, Azure, or GCP clouds
- Experience supporting a security product
- Experience with Systems administration in Linux
- Experience with Networking (TCP/IP, DNS)
- Ability to process and interpret logs, database records, etc. to fulfill support requests
- Ability to engage with customers on phone calls or screen share to debug issues
- Ability to read technical documentation and work with customers on a resolution
- Open to working shifts, including overnight shifts (US timezone preferred)
- Degree in Information Science / Information Technology, Computer Science, or Engineering
- Nice to have - ability to write small scripts to demonstrate features, bugs, etc.
About Aqua:
Aqua Security is the pioneer in cloud native security. Founded in 2015, Aqua Security is a global late-stage scale-up and the largest pure play cloud native vendor. Aqua helps enterprises see and stop threats across every phase of the software development lifecycle, from dev to cloud and back.
If you’re ready for an exciting opportunity to dive into the hottest cybersecurity category, now is the perfect time to join Aqua! We are a global organization where every Aquarian can make a difference and make a big impact. Aqua also offers great company culture, amazing colleagues, international travel, and lots more!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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What We Do
Aqua Security is the largest pure-play cloud native security company, providing customers the freedom to innovate and accelerate their digital transformations. The Aqua Platform provides prevention, detection, and response automation across the entire application lifecycle to secure the build, secure cloud infrastructure and secure running workloads wherever they are deployed.
Why Work With Us
Now is the perfect time to join Aqua! We are a global scale-up company, but still small enough for you to make a big impact. We have dedicated employees around the globe. And aside from being in a hot cloud security industry, we love to have fun! Aqua also offers great company culture, amazing colleagues, international travel, and lots more!
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