Prodigal is the connected AI platform leading financial institutions use to run their operations.
We work with banks, lenders, credit unions, and other financial companies that lend money to people and manage those relationships over time.
These institutions make millions of high-stakes decisions every day. Who should they reach? When should they reach them? What should they say or offer? When should a case move to a human? How should that change based on the borrower, the account, previous interactions, and the regulations involved?
Getting those decisions right requires a deep understanding of the people, processes, rules, and edge cases behind them.
Prodigal has spent the last eight years building that understanding. More than a billion interactions between financial institutions and their customers have shaped the intelligence, guardrails, and AI agents we now run in production across North America.
Today, our AI agents analyze conversations, capture context, guide human agents, decide the next action, conduct customer conversations, orchestrate outreach, and help people complete payments and resolutions. They are connected, so what is learned in one interaction can inform what happens next.
We are expanding this swarm of AI agents across more of the work financial institutions do: originations, document processing, back-office workflows, servicing, and other critical operations where money, identity, people, and regulation intersect.
We are backed by Y Combinator, Accel, and Menlo Ventures, and work with 100+ financial institutions across North America. Listen directly from our CTO, Cofounder - Sangram Raje
The Role
Prodigal processes sensitive borrower conversations and financial data at scale — security here is a product requirement, not a compliance checkbox. You'll work alongside our DevSecOps Lead to embed security across our cloud infrastructure, CI/CD pipelines, Kubernetes workloads, and AI systems. That means owning IAM policies, hardening our AWS environment, driving SOC2 compliance, and building the guardrails the engineering team ships within.
What makes this role genuinely different: you'll also operate real-time voice AI infrastructure at production scale — sub-1 second latency pipelines, GPU workloads, model serving, and inference cost management. That combination of security ownership and AI/ML infrastructure exposure is hard to find.
It's a small team with direct access to senior engineering leadership. You'll have real ownership, not a ticket queue.
What You’ll Do
- AWS Infrastructure: Manage and optimise AWS resources — compute, networking, storage. Implement infrastructure-as-code via Terraform. Own cost monitoring, rightsizing, and cloud spend optimisation.
- Cloud Cost Management: Drive overall cloud cost optimisation efforts, including identifying opportunities for rightsizing, work with internal teams to optimise usage of infra, eradicate waste, optimise workflows.
- Kubernetes & Container Orchestration: Operate and troubleshoot Kubernetes clusters. Manage pod scheduling, resource limits, autoscaling (Karpenter), service mesh (Istio), and container lifecycle.
- Monitoring & Incident Response: Build and maintain monitoring, alerting, and dashboards (Prometheus, Grafana). Participate in incident response, root cause analysis for infrastructure components, and runbook development.
- CI/CD & Deployments: Architect and maintain automated pipelines with integrated security guardrails, including SAST, dependency scanning, and secrets detection. Orchestrate seamless deployments across staging and production environments using TrueFoundry.
- AI/ML Infrastructure Support: Assist with DataBricks environment management, GPU workload scheduling, and model deployment pipelines. Help track and optimise AI compute costs across hosted and self-hosted workloads.
- Automation & Tooling: Identify manual, repetitive operational tasks and automate them. Build internal tooling and scripts (Python, Bash) that make the engineering team more productive.
What We’re Looking For
- 3-5 years of hands-on DevOps/DevSecOps experience in a product company or startup. B.Tech, BE, or M.Tech in Computer Science or related discipline.
- AWS proficiency — EC2, VPC, IAM, S3, CloudWatch. Comfortable in the console and CLI daily, not just during incidents.
- Kubernetes in production — deployment management, troubleshooting, scaling. You've operated clusters, not just followed tutorials.
- CI/CD pipelines — GitHub Actions, GitLab CI, ArgoCD, or similar and Embed automated security testing (SAST/DAST) into CI/CD workflows to catch vulnerabilities before they reach production.
- Infrastructure-as-Code — Terraform or CloudFormation. You write and review IaC; you don't manage infra through the console.
- Scripting — Python and/or Bash for automation and tooling. You reach for a script before doing something manually twice.
- Monitoring & Observability — Prometheus, Grafana, or similar. You've set up dashboards, alerts, and runbooks from scratch.
- Security fundamentals — working knowledge of IAM least-privilege, secrets management, and basic compliance concepts (SOC2, PCI-DSS).
- Project ownership — you can take an ambiguous infra problem, break it into a plan, and drive it to completion without hand-holding. In a small team, that's not optional.
- Communication & documentation — your runbooks, PRs, and architecture notes are readable by someone who wasn't in the room.
Bonus Points
- Hands-on with ML/AI infrastructure — GPU instances, model serving (TorchServe, Triton, TrueFoundry), or inference workload optimisation.
- DataBricks or Spark experience — cluster management, job scheduling, cost controls.
- SOC2 or PCI-DSS compliance experience — familiarity with controls, evidence collection, and audit processes.
- Relevant certifications — AWS Solutions Architect, CKA, AWS Security Specialty, or CompTIA Security+.
- You think about automating.
Why Prodigal
- YC + Accel backed, strong product-market fit in a massive lending vertical.
- Real-time voice AI at production scale — sub-1s latency pipelines. Genuinely interesting infra, not routine cloud babysitting.
- AI/ML infrastructure exposure from day one — GPU workloads, composite cost optimisation, model serving. Career-differentiating experience at the 3–5 year mark.
- Two-person DevSecOps team: you’ll ship real infrastructure with direct impact, not disappear into a 20-person ops org.
- Work directly with senior engineering leadership — short feedback loops, fast decisions.
- Competitive compensation and ESOPs.
From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.
To learn more about us - please visit the following:
Our Story - https://www.prodigaltech.com/our-story
What shapes our thinking - https://link.prodigaltech.com/our-thesis
Our website - https://www.prodigaltech.com/
Skills Required
- 3-5 years hands-on DevOps/DevSecOps experience in a product company or startup
- B.Tech, BE, or M.Tech in Computer Science or related discipline
- AWS proficiency (EC2, VPC, IAM, S3, CloudWatch)
- Production Kubernetes experience (deployment management, troubleshooting, scaling)
- CI/CD pipelines experience (GitHub Actions, GitLab CI, ArgoCD or similar) with embedded automated security testing (SAST/DAST)
- Infrastructure-as-Code experience (Terraform or CloudFormation)
- Scripting for automation (Python and/or Bash)
- Monitoring and observability setup (Prometheus, Grafana) and runbook development
- Security fundamentals: IAM least-privilege, secrets management, basic compliance concepts (SOC2, PCI-DSS)
- Project ownership: break ambiguous infra problems into plans and drive to completion
- Clear communication and documentation skills (readable runbooks, PRs, architecture notes)
- Experience with AI/ML infrastructure, GPU instances, model serving (TorchServe, Triton, TrueFoundry) or inference optimisation
- DataBricks or Spark experience (cluster management, job scheduling, cost controls)
- Hands-on SOC2 or PCI-DSS compliance and audit experience
- Relevant certifications (AWS Solutions Architect, CKA, AWS Security Specialty, CompTIA Security+)
What We Do
Prodigal is a pioneer of Collection & Servicing Intelligence, a new category of AI software, which enables banks, lenders and collection agencies of all sizes to quickly and efficiently collect accounts receivables. Our cloud-native, Collection & Servicing Intelligence platform delivers actionable insights for banks, lenders, and ARM agencies to maximize revenue, optimize operations, and minimize compliance risk. Prodigal delivers artificial intelligence and machine learning capabilities to lenders and ARM agencies. Prodigal restores value from accounts past due and improves servicing productivity while retaining customer loyalty. We empower entire teams from executive leadership to representatives with data and insights needed to segment and prioritize accounts, to enhance portfolio yield, and to address procedural and legal (TCPA, FDCPA, UDAAP, ...) non-compliance. With our Collection & Servicing Intelligence Platform, senior executives have complete intelligence about expected liquidation, aggregated agent productivity, and FDCPA/TCPA non-compliance in real-time — an imperative for a modern collections business in an increasingly regulated environment. Prodigal is headquartered in the heart of Silicon Valley (Sunnyvale, CA) and is founded by industry veterans with deep expertise in financial services, predictive modeling, speech AI and core engineering. Our investors include top tier investors like Menlo Ventures, Accel andY Combinator. Prodigal has been featured in TechCrunch, American Banker, CBS News, Fortune, insideARM and other leading technology and financial services news sites.
