Level: Mid-Senior
Location: Dubai, UAE (Onsite) or UK (Remote)
Employment Type: Full-time
About Us:
First Orion is a telecommunications technology company focused on restoring trust and transparency to phone communications. Founded in 2008 and headquartered in North Little Rock, Arkansas (USA), First Orion provides solutions that protect consumers from scam and spoofed calls while enabling businesses to deliver trusted, branded calling experiences.
With teams across North America, Europe, and the Middle East, First Orion operates in a highly collaborative, distributed environment that brings together world-class engineering, operations, and customer-focused talent. This role will work closely with colleagues across multiple regions, contributing to products and services that help millions of consumers and businesses communicate with confidence.
About the role:
We're looking for a Platform Engineer to help build, operate, and evolve the infrastructure that powers our products across multiple deployment environments. This role will own the deployment pipeline and platform infrastructure for our cloud, hybrid, and on-premises deployments, ensuring our platform remains reliable, scalable, reproducible, and cloud-agnostic.
What you'll do:
Own and maintain deployment pipelines across cloud, hybrid, and on-premises customer environments
Design and manage containerized infrastructure using Docker, Kubernetes, and Helm
Build, improve, and support CI/CD workflows using Gradle and Bitbucket Pipelines
Ensure platform deployments are reproducible, consistent, and cloud-agnostic
Monitor platform health, performance, and reliability using Prometheus and Grafana
Manage secrets and secure platform access using Vault
Troubleshoot production issues and support deployment activities across environments
Partner closely with software engineers to improve deployment processes, platform reliability, and developer experience
Drive automation efforts to reduce operational overhead and increase deployment consistency
Contribute to platform architecture decisions and infrastructure best practices
What you'll need:
5+ years of experience in DevOps, Platform Engineering, Site Reliability Engineering, or related roles
Hands-on experience with:
Docker
Kubernetes
Helm
CI/CD pipelines
Experience supporting production environments and troubleshooting infrastructure issues
Strong understanding of Linux-based systems and containerized applications
Experience working with monitoring and observability tools
Strong problem-solving skills and the ability to work independently in a distributed environment
Excellent collaboration and communication skills
Nice to have:
Experience with multi-cloud or hybrid/on-premises deployment models
Experience with Infrastructure-as-Code tools such as Terraform
Experience operating and supporting PostgreSQL and Kafka environments
Experience designing highly available, scalable platform architectures
Familiarity with cloud providers such as AWS, Azure, or GCP
While the position primarily follows local business hours in the employee's country of employment, occasional flexibility may be required to support planned maintenance activities, project implementations, and service escalations across time zones.
This position may be based in either the United Kingdom or Dubai, UAE.
For UK-based employees, the salary range for this position is £30,800 - £54,100, depending on experience
Compensation for UAE-based employees will be discussed during the recruitment process and will depend on experience
Company Benefits
Our work environment is energetic, focused, fun, and collaborative. We've created a unique culture built on trust, transparency, and empowerment, where employees are encouraged to take ownership, make decisions, and contribute to the success of the business. Our team is passionate about what we do and driven to make a meaningful impact every day. At First Orion, everyone plays an important role in the bigger picture.
Working hours and employment terms will comply with applicable local employment laws and regulations in the country of hire.
This role may be based in either the United Kingdom or Dubai, UAE, depending on the selected candidate's location. Applicants must have the legal right to work in their country of residence.
We offer a competitive benefits package that varies by location and may include:
- Competitive salary package
- Comprehensive medical insurance
- Generous paid time off and public holidays in accordance with local employment requirements
- Retirement or pension benefits where applicable
- Annual home-country flight allowance for eligible UAE-based employees and dependents
- Flexible working arrangements and a collaborative team environment
- Opportunities for professional growth and development within a global organization
First Orion is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered without regard to race, religion, gender, sexual orientation, age, disability, or any other protected characteristic.
By applying for this role, you acknowledge that your personal data will be processed in accordance with First Orion's privacy policy and applicable data protection laws.
Skills Required
- 5+ years of experience in DevOps, Platform Engineering, Site Reliability Engineering, or related roles
- Hands-on experience with Docker
- Hands-on experience with Kubernetes
- Hands-on experience with Helm
- Experience with CI/CD pipelines
- Experience supporting production environments and troubleshooting infrastructure issues
- Strong understanding of Linux-based systems and containerized applications
- Experience working with monitoring and observability tools
- Strong problem-solving skills and ability to work independently in a distributed environment
- Excellent collaboration and communication skills
- Experience with multi-cloud or hybrid/on-premises deployment models
- Experience with Infrastructure-as-Code tools such as Terraform
- Experience operating and supporting PostgreSQL and Kafka environments
- Experience designing highly available, scalable platform architectures
- Familiarity with AWS, Azure, or GCP
- Legal right to work in the country of residence
What We Do
First Orion is a global provider of digital call experiences for the world's leading carriers, enterprises, and developers. The First Orion Communications Protection services provide scam, fraud, and spoof defense solutions to hundreds of millions of consumers. The company's Branded Calling solutions, INFORM® and ENGAGE®, allow businesses to customize their calls with a name, logo, and short message. Our solutions are STIR/SHAKEN-capable to deliver RCD and other technologies in the future. First Orion powers enhanced branded communication experiences for T-Mobile, Metro by T-Mobile, Boost Mobile, Sky, AT&T, along with Fortune 500 brands, PrivacyStar®, and other mobile apps. First established in 2008, First Orion is headquartered in North Little Rock, Arkansas, with offices in Seattle, London, Dubai, and Sao Paulo, and over 350 people employed globally. Make the connection at www.firstorion.com, @FirstOrionCorp, or the First Orion Blog.
