DevOps II - Support & Operations

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Join our Development Platforms portfolio as a DevOps II (Support & Operations)

We are expanding our Support and Operations team within the Development Platforms portfolio to provide reliable production support for all our products and services. In this role, you’ll help keep critical platforms running smoothly by responding to incidents, improving observability, supporting CI/CD operations, and contributing to defect fixes in Java-based applications. If you enjoy troubleshooting, collaborating under pressure, and continuously improving operational practices, we’d like to meet you.

What you'll do here:

• Handle production incidents end-to-end (triage, severity assessment, escalation, stakeholder communications, and documentation).
• Implement and test low to moderately complex code changes to fix defects in Java-based applications.
• Use monitoring and logging basics to accelerate troubleshooting and contribute to root cause analysis (RCA).
• Support cloud-based environments and build exposure to providers such as AWS, Azure, or GCP.
• Work with Kubernetes basics and container fundamentals (Docker/containers).
• Support CI/CD operations: read pipeline logs, re-run jobs, and assist with Git/Jenkins workflows.
• Apply security fundamentals (policies/roles, secrets management, encryption, firewall/WAF concepts, audit trails).
• Follow governance and compliance practices (data classification, PII handling).
• Contribute to proof-of-concept (PoC) activities for vendor selection (scope, success criteria, recommendation, documentation).
• Collaborate effectively with teammates, communicate clearly, and stay calm and structured during high-severity events.

What you bring to the table:

• Bachelor’s degree in Computer Science (or related field) or equivalent experience.
• 3 to 5 years of overall experience (intermediate profile), ideally in operations, support, DevOps, or software engineering.
• Expert level experience with Java applications (implementing and testing defect fixes).
• Familiarity with monitoring/logging concepts and incident management practices.
• Exposure to cloud concepts and at least one cloud provider (AWS/Azure/GCP).
• Foundational knowledge of Kubernetes and containers (Docker).
• CI/CD fundamentals (Git, Jenkins; ability to interpret pipeline results and logs).
• Awareness of security and compliance basics (secrets, access controls, encryption, auditability; PII/data handling).
• Strong soft skills: clear communication, teamwork, good documentation habits, and composure under pressure.
• Relevant technology certifications (asset).
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required, but you must be eligible to work in Canada.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.