What you can expect
As part of this team, you will be working in a fast-paced, high-impact environment. Collaborating closely with Developers, Infrastructure Engineers, and Product teams to build and maintain resilient systems. The team focuses on automation, continuous integration and deployment (CI/CD), observability, and cloud-native operations to support Zoom’s UCaaS and CCaaS Services.
This team is responsible for deploying and managing services across multi-cloud environments. The team handles multiple services like Zoom Phone, Zoom Contact Center, Zoom Virtual Agent and WorkForce Management.
About the Team
Zoom DevOps Engineers are the driving force behind the seamless functionality and continuous availability that defines the Zoom's unparalleled user experience. You will be responsible for building/deploying the Zoom UCaaS and CCaaS services, cloud infrastructure for these services, developing new automation to reduce manual effort, and being the on-call owner for assigned services
Tech stack for this role includes Kubernetes, Docker, AWS, OCI, Git, CICD, Terraform, Redis, Python, ELK, Grafana, Prometheus.
What you will bring:
Experience in on-call shifts and incident management and work after hours/weekends for application releases/deployments
Have experience in designing and implementing high availability cloud (AWS, OCI) and Cloud components like VPC, NLB, Security groups etc.
Kubernetes & Containerization: Manage production deployments and autoscaling/ backup of Kubernetes-based and Dockerized workloads for distributed, large-scale systems. Proactively monitor these systems for reliability and performance. Experience in building manifests and configuring production packages and deployments using Helm, Jfrog etc.
Infrastructure as Code (IaC): Implement and manage infrastructure using Terraform for Infrastructure as Code to ensure automation and repeatability.
Have experience in using and administering various observability tools for monitoring, logging, and alerting to ensure production cluster health and performance.
Automation Development: Create and maintain automation using available frameworks reducing manual toil and improving operational efficiency.
Scripting & Coding: Write and maintain scripts and code primarily in Python, Bash, supporting automation, deployment, and monitoring tasks.
Awareness about production security management, IAM, Secrets/ TLS/ SSL, DDoS handling.
Responsibilities:
Have 3+ years of experience in DevOps, Automating build pipelines, or SRE roles
Minimal Bachelor’s degree in Computer Science, Data Science, or a related field.
Experience in Python/GO , Bash, Linux.
Have large scale cloud production environment deployment and monitoring experience.
Have worked in a 24X7 or 12X7 oncall rotation for DevOps/ SRE
Hands on experience Kubernetes, Docker, AWS, OCI, Git, CICD, Terraform, Grafana.
Good to have knowledge of SQL, MongoDB, Elastic Search.Prometheus / alert manager
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
#LI-RemoteSkills Required
- 3+ years of experience in DevOps, SRE, or automating build pipelines
- Bachelor's degree in Computer Science, Data Science, or related field
- Experience in on-call shifts, incident management, and 24x7 or 12x7 rotation
- Designing and implementing high-availability cloud components (AWS, OCI) including VPC, NLB, security groups
- Kubernetes and containerization: manage production deployments, autoscaling, backups; build manifests and deploy with Helm/JFrog
- Infrastructure as Code using Terraform
- Observability: monitoring, logging, and alerting for production cluster health (Grafana, ELK, Prometheus)
- Automation development to reduce manual toil and improve operational efficiency
- Scripting and coding primarily in Python and Bash (Go experience also listed)
- Linux systems experience
- Experience with Git and CI/CD pipelines
- Awareness of production security management: IAM, secrets, TLS/SSL, DDoS handling
- Knowledge of SQL, MongoDB, ElasticSearch, and alertmanager
Zoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoom and has not been reviewed or approved by Zoom.
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Fair & Transparent Compensation — Pay is considered competitive and above average across many roles, with strong total compensation and equity as a meaningful component. Satisfaction is often higher in engineering and other in-demand functions.
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Healthcare Strength — Benefits include multiple medical plan options, company-paid life and disability coverage, and dental and vision at no cost for employees and dependents. Mental health resources, EAP access, and wellness supports are emphasized as part of the package.
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Parental & Family Support — Paid parental leave is provided for all parents with additional time for birthing parents, complemented by family-forming support and post-leave career coaching. These programs are positioned as meaningful elements of total rewards.
Zoom Insights
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
